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RHari2
Beginner
1,580 Views

Issue with wireless network adapter

Hello all,

Recently I have been encountering a long line of issues with the Intel Dual Band Wireless AC-8260 wireless network adapter.

This is strange as I have not encountered any problems in the two years I have owned my ASUS X330C.

It all started when I plugged a pair of wired headphones into the laptop. After a few seconds, the Wi-Fi icon on the bottom right of the screen changed to the red x over the monitor icon which shows that I am not connected nor are there connections available.

My first instinct was to go into the Device Manager tab and look under the Network Adapters list, and I could not see the Intel Dual Band Wireless AC-8260 even after clicking on 'Show hidden devices', which led me to believe that somehow, the driver had been deleted.

I clearly have little to no experience with these sorts of problems, and I'm not sure if whatever caused this was some sort of virus, or an issue with the laptop itself.

I would appreciate if anyone could advise me on how to reinstall the correct driver(s) and/or fix the problem to begin with so it never happens again.

Thank you!

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5 Replies
idata
Community Manager
199 Views

Hello Rydogu,

Thank you for joining this Intel Community.

You may be dealing with corrupted drivers or settings. In this case, it is recommended to perform a clean installation of wireless driver.

You may perform these steps to verify more information about the Intel® wireless adapter in your system and install the driver provided by your system manufacturer first.

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... Clean Installation of Wireless Drivers

https://www.asus.com/support ASUS support website

Also, please run the Intel® System Support Utility and attach the report to this thread.

1.Download the Intel® System Support Utility and save the application to your system.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-%3Fproduct%... https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

 

3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Wanner G.

idata
Community Manager
199 Views

Hello Rydogu,

 

 

Were you able to perform the steps recommended above?

 

 

Wanner G.
RHari2
Beginner
199 Views

Hi, sorry for the extremely late reply. I had thought that the problem had gone away so I did not reply but recently it has come back and it occurs more frequently.

Here are the results from the scan.

idata
Community Manager
199 Views

Hello Rydogu

 

Thank you for posting again in our Intel ® Community.

 

Based on the description of your case and the report that you sent, the best start in order to isolate the issue is to perform https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... Clean Installation of Wireless Drivers even if you already have the latest one.

 

Were you able to test your manufacturer's drivers?

 

If you tested them and the results are the same, please go ahead and install the latest https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Intel® PROSet/Wireless Software and Drivers for Windows® 10

 

I hope it helps.

 

 

Regards,

 

Diego Sanchez Campos.

 

Intel (R) Customer Support Technician

 

Under Contract to Intel (R) Corporation

 

Diego S.

 

idata
Community Manager
199 Views

Hello Rydogu,

 

We just wanted to double check if you need further assistance?

 

I hope to hear from you soon.

 

Best Regards,

 

Diego S.

 

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