Killer Control never detects AX1675i

[Crobal]

Dear all,

I post this message because I have a next laptop equipped with a Killer(R) Wi-Fi 6E AX1675i 160MHz Wireless Network Adapter. 

I install all the driver through the Intel Killer Performance suite and the wifi board is right identified in the windows device manager. 

But when I install the Intel Killer Control Center, I have the message " No intel Killer board connected" and I'm not able to use the benefit of the board.

I'm on a fusion 14 (clevo L240LU)  and windows 11. 

Do you have similar cases ? 

Do you have a process to detect what is going wrong ? 

Thanks a lot,

[Mike_Intel]

Hello Crobal,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Was it working fine before?
2. If yes, what was the last change before the issue started?
3. Did you manually install this AX1675i to this system or this is the embedded wireless controller?
4. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Crobal]

Thanks a lot for your feedback.

My answer:

1) Was it working fine before? Seems no, it is a new laptop (2 months) and yesterday, no history, nothing before the re installation 

2) NA

3) Did you manually install this AX1675i to this system or this is the embedded wireless controller? I buy this laptop with the AX1675i 

4) What are the troubleshooting steps that you tried so far? Just uninstall, reinstall It seems that no Killer network service is detected. 

Best regardsn

[Mike_Intel]

Hello Crobal,

Thank you for the update.

Can you try to perform clean installation of Intel® Killer™ Performance Suite? Kindly refer to the link below for the steps:

https://www.intel.com/content/www/us/en/support/articles/000058906/wireless/wireless-software.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Crobal,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Crobal]

Thanks a lot for your feedback.

I will try the full cleaning this week-end. I will get you back with a feedback.

Thanks a lot,

[Mike_Intel]

Hello Crobal,

Thank you for the update.

I will just wait for your next post and hopefully it is a positive update.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Crobal,

I hope you are having a good day.

I am just making a follow up on this thread.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Crobal]

Dear Mike,

Sorry for the delay,

I clean all and re-install as specified in the link proposed and I have the same in Killer Performance suite: "No intel Killer board connected"

"Killer Network service is disconnected"

In the Intel Driver Support Assistant, all seems ok (See printscreen attached) 

Best regards,

Crobal

[Mike_Intel]

Hello Crobal,

Thank you for the update.

By the way, have you also tried to contact the manufacturer of the laptop regarding this issue?

They may have altered or modify the Killer AX1675i and that may require a custom drivers and software.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Crobal,

I hope this message finds you well.

I just want to update you that I am still investigating this issue. While doing that, kindly help generate the SSU logs of your system.

Please refer to the link below on how to generate the SSU logs.

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Crobal,

I hope this message finds you well. 

I am just making a follow up on the SSU logs that I requested.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Crobal,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician