Killer Intelligence Center - Prioritization Engine - Show Inactive Applications CRASH

[SitDownPro]

Good day, I use Killer Intelligence Center and I wanted to monitor my system if any nefarious apps were sending information to the internet discreetly.  I turned on "Show Inactive Applications" and now it flickers in the list for approximently 5seconds before hard crashing. I cannot even turn the setting off in the page. Not sure where to do a bug report. Any help?

[JeanetteC_Intel]

Hello SitDownPro,

Thank you for posting in Intel Communities.

Please proceed with the steps below:

1) Perform a clean installation of the Intel® Killer™ Control Center. When performing the clean install, when uninstalling the software, check that the following path was properly cleared: "C:\Program Files\Killer Networking\Killer Control Center\".

• There will be a file named user.xml there. First, uninstall and then reinstall the software and check the user.xml file is recreated.
• If the problem persists, reproduce the issue and send us a copy of the "user.xml" file from when the system is experiencing the crashes for further analysis. Make sure that the file is populated with data before sending it over. (attach the file as you reply or let me know if you want to send it over email so I can send you one)
  • Source: Setting "Show Inactive Applications" Feature to ON Causes Intel® Killer™ Control Center App to Crash

2) Download the latest installer for your version of Windows*. Intel® Killer™ Performance Suite ver. 36.25.2193 and proceed with the clean installation.

Let me know if this helps.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello SitDownPro,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[SitDownPro]

Fresh installed 2x, and same issue. 1kb file is after reset, other file is before resets.

[SitDownPro]

https://drive.google.com/file/d/1H79Pce3C6jeundt3VaXHdhsSGulAw6ZD/view?usp=drive_link

video screen recording

[JeanetteC_Intel]

Hello SitDownPro,

Thank you for providing this update. I'll look into it internally and will share an update as soon as possible.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello SitDownPro,

Thank you for providing this update. I'll look into it internally and will share an update as soon as possible.

Best regards,

JeanetteC.

Intel Customer Support Technician

[SitDownPro]

I am happy to provide access to my system for your team members to analyse. 

---

@JeanetteC_Intel wrote:

Hello SitDownPro,

Thank you for providing this update. I'll look into it internally and will share an update as soon as possible.

Best regards,

JeanetteC.

Intel Customer Support Technician

---

---

@JeanetteC_Intel wrote:

Hello SitDownPro,

Thank you for providing this update. I'll look into it internally and will share an update as soon as possible.

Best regards,

JeanetteC.

Intel Customer Support Technician

---

ys 

[JeanetteC_Intel]

Hello SitDownPro,

To further investigate this matter, please help share the following details below:

1) When did the issue first occur?

2) Was it functioning properly before?

3)Please share your system's SSU log file to verify the exact specifications of your device, particularly the network controller. Download the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

4) Please note that the Google Drive link you provided requires access, and we are unable to view it. Please change the link settings to public or upload the file here so we can better understand the situation. You can find instructions on changing the settings here: https://support.google.com/drive/answer/2494893?hl=en&co=GENIE.Platform%3DDesktop

I will also send a private message via email, allowing you to reply and share the requested details privately. Please check your email inbox, as well as spam and junk folders, as the message may be directed there.

I look forward to hearing from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

OUTBOUND FFup for OP:

Hello SitDownPro,

As per my further checking, the application is secured, but you may uninstall it if you don't feel comfortable.

Additionally, since this is an integration, our PSE, please check and review this shared document below:

Regulatory Information Regarding Wireless Hardware Installation or Upgrade

Sincerely,

JeanetteC.

Intel Customer Support Technician

[SitDownPro]

Well, if anyone in the future finds this thread, the solution was to go to the last tab and click reset in the bottom right corner of the application. Uninstall and reinstall did not resolve the issue, including making sure all files were deleted. 

[JeanetteC_Intel]

Hello SitDownPro,

Thank you for sharing the fix. I'll take note of this and will ow proceed in closing this case. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician