Killer Performance Driver Suite UWD Error 1920

[Spellbreaker3]

Good day,

Intel Driver and Support Assistant recommended the software be updated but I keep running into error 1920:

"Error 1920. Service Intel(R) Extreme Tuning Utility (Intel(R) XTU) (XtuService) failed to start.  Verify that you have sufficient privileges to start system services."

Now. I've troubleshooted in a number of ways:

1. I've retried, 

2. Downloaded the installer and tried to install directly from the download

3. Uninstalled the Killer Drivers

4. Installed XTU

5. Verified that XtuService is running

6. Installed from downloaded installer

7. Installed from Driver and Support Assistant

Note: The exact name of the service on my PC is 'XTUOCDriverService'.

It's not a critical update so it's not urgent, but it'll bug me that the app has a red dot that I can't do anything with.

I'm also not uploading the log since it might have information I don't want to just upload for everyone to see.

Thanks for the help in resolving this issue.

[Mike_Intel]

Hello Spellbreaker3,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the model of your wireless controller?
2. What is the brand and model of your system?
3. Do you also have an XTU installed in your system?
4. Did you manually downloaded and install this driver that is getting an error? If yes, can you share the link?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Spellbreaker3]

Good day,

1. Killer Wi-Fi BE1750x 320MHz Wireless Network Adapter (BE200NGW)
2. Alienware M18R2 on Windows 11 Pro
3. I uninstalled XTU, but the service is still present
4. I tried to install both through "Intel Driver & Support Assistant" as well as through this link: https://downloadmirror.intel.com/855334/KillerPerformanceSuite_40.25.509.1465_Win10-11x64.exe 

I want to provide an additional update.

I was able to install "Killer Performance Suite" with a custom installation that excluded XTU. However, "Killer Performance Suite" remains as an available software update.

Thank you for your patience!

[Mike_Intel]

Hello Spellbreaker3,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Spellbreaker3]

I'm so sorry, I haven't been able to log in and I don't remember the specs off the top of my head.

I will do my best to get them for tomorrow.

[Mike_Intel]

Hello Spellbreaker3,

Thank you for the update.

Can you try to re-install Intel® Killer™ Performance Suite 40.25.509.1465 using clean installation method?

Please refer to the link below for the steps:

https://www.intel.com/content/www/us/en/support/articles/000058906/wireless/wireless-software.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Spellbreaker3]

I followed the instructions on the page and the same thing happened:

It gets stuck at this step

And then shows this error message

And I can confirm that the XTU Service is always running:

[Mike_Intel]

Hello Spellbreaker3,

Thank you for the update.

Can you try the following steps and check if you can install the Intel Killer performance suite after?

• Open and run windows update, make sure that all cumulative, feature, quality updates was download and installed.
• Check and update system firmware and important driver updates.
• Check this from Windows update page >> Advance Options then Optional updates
• Select the drop down option for driver updates
• Download and install Intel System, Intel System Others
• Reboot system

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Spellbreaker3]

There are no updates as of 19:27 ET on June 8th, 2025, and this was already done at the time of my first troubleshooting steps as I had found another article describing this as well.

[JeanetteC_Intel]

Hello Spellbreaker3,

Please follow the steps below:

1. Uninstall the Intel® Extreme Tuning Utility:

• Go to Windows* Apps > Installed apps.
• Search for Intel® Extreme Tuning Utility.
• Click uninstall.

1. Open the Task Manager:

• Check under Processes for XtuService.
• If found, click End Task.

Reinstall the Intel® Killer™ Performance Suite 40.25.509.1465 using the clean installation method. You can find instructions here: Intel Support Article.

You can reinstall the Intel® Extreme Tuning Utility (Intel® XTU) later.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Spellbreaker3 · Accepted solution]

I do not know if this actually worked or not. Intel XTU was already uninstalled.

I had to uninstall "Killer Performance Driver Suite UWD" because it was the only option at the time. And then the update notification went away. I reinstalled the Suite but when it paused here:

I manually stopped the service in the Windows Services dialog and it continued to install. I restarted my PC, and now there is no update notification, but the version doesn't match:

I am marking this as the solution, but I do not know if this resolved anything.

[Mike_Intel]

Hello Spellbreaker3,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Spellbreaker3,

Thank you for the update.

I am glad that the issue is now fixed.

Since you already tagged the thread as "Solved", I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Spellbreaker3,

I hope this message finds you well.

By the way, before closing this request and for me to document the fix.

Please verify with the the exact version of the Killer™ Performance Driver Suite by checking Apps & Features. Kindly refer on the link below:

https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-dd59-949a9030f317

Let me also request for the screenshot of the version displayed under the Killer™ Performance Driver Suite, as it appears the version shown in IDSA is the latest driver. Here is a sample screenshot:

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Spellbreaker3]

Good day,

I do not think the issue is entirely resolved, but I've tried many proposed solutions at this point and none of them have worked to get the "correct" version installed.

This is the version number that is showing through Control Panel's Programs and Features

This is the version shown through Windows' "Installed Apps"

I would attach the executable, but I understand the security risk, so this screenshot is the best I can do to show that I've been running the correct version, as well as you've seen screenshots from your own Driver % Support Assistant app:

It seems the only thing preventing me from getting the "correct version" is the XTU Service.

[Mike_Intel]

Hello Spellbreaker3,

Thank you for the quick update.

Let me have this checked again and post an update here once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Spellbreaker3,

I hope this message finds you well.

Upon further checking the screenshots, the pictures provided indicate the Intel® Killer™ Performance Suite software versions are up to date: pic1 = Intel® Killer™ Performance Suite installer v40.25.509.1465, pic2 = app v40.25.509.0, pic3 = software list v40.25.5091.

Since everything is confirmed up to date, you need to verify the Wi-Fi and Bluetooth driver versions to ensure they are the latest, 23.140.0. If there are no connection issues, both the IKPS and Wi-Fi connections should be functioning properly.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Spellbreaker3]

All my drivers are consistently up to date, whether from the Dell too, the Intel tool - including graphics command center - the NVIDIA app or the Windows update center.

[Mike_Intel]

Hello Spellbreaker3,

Thank you for the update.

Since everything is updated and everything is working fine.

Please tell me if you still have clarifications on this inquiry.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Kyle116]

Hi Mike_intel, 

I just tried to update as well and I got the error 1920 saying my XTU didnt have correct permissions or isn't running. 

I went into the system.mcs and logged in as well as started the application but it still continued having the error code.

Is there another fix for this and/or is this update even necessary.

Respectfully, 

Kyle D.

[Mike_Intel]

Hello Spellbreaker3,

I hope you are having a good day.

I am sending another follow up to check if you were able to review my last post. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

@Kyle116

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician