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Netwtw10 5005 and 5002 internal errors and failures

JRockman
Beginner
3,523 Views

I am troubleshooting constant crashes and disconnects so I searched Event Viewer and see that I have hundreds of "Intel(R) Wi-Fi 6 AX200 160MHz : Has encountered an internal error and has failed." and  "5055 - HW error"  and "Intel(R) Wi-Fi 6 AX200 160MHz : Has determined that the network adapter is not functioning properly." errors.

Attached is a copy of the SSU logfile. I always keep my drivers up to date with the Intel tool, but today just rolled back the Wireless ethernet adapter to see if that would make a difference, but it didn't.

Any help is very much appreciated.

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12 Replies
Jean_Intel
Moderator
3,503 Views

Hello JRockman,


Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues with your wireless connectivity.


In order to have a better understanding of your issue, please provide me with the following:


  • When did the issue start?
  • Have you checked if this issue happens on different networks?
  • Are you able to reproduce the same issue while on a hardwired connection?
  • Were you able to have your wireless connection in a normal/expected performance before?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?


You may also try to update the drivers manually using the clean installation steps. There are two different types of drivers, generics provided by Intel and Equipment Manufacturer (OEM) drivers, that are customized to work with each specific system. We always recommend installing the OEM drivers, based on the GIGABYTE website, their latest version is 22.40.0.7.


As a second option, and for testing purposes, you can try installing our latest Intel Wireless drivers. Our latest version at the moment is the 22.180.0


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Moderator
3,477 Views

Hello JRockman,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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JRockman
Beginner
3,468 Views

Thanks for the reply and assistance! The Intel AX200 chip is the embedded chipset that is designed into the Gigabyte X570 motherboard. I have a hardwired connection now established and am still seeing the same "Netwtw10" errors (5005, 5002, 5055), along with a bunch of other connectivity errors that follow. Can you make anything of the attached screenshot?

Thank you again for any help or guidance.

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JRockman
Beginner
3,463 Views

Also, I have performed a clean install of Intel drivers, and run:

sfc /scannow

dism /online /cleanup-image /CheckHealth

dism /online /cleanup-image /restorehealth

chkdsk /f /r /b

 

with no issues found. Yet clearly there's a major gremlin running around in my system somewhere. The Administrative Events are countless and relentlessly accumulating...

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Jean_Intel
Moderator
3,457 Views

Hello JRockman,


I appreciate your response. 


I will proceed to check the issue internally and post back soon with more details. 


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Moderator
3,450 Views

Hello JRockman,


Thanks for waiting for a response.


  • Can you share the all WLAN logs from the event viewer?
  • Does the issue happen on different networks?
  • Was the unit it working before or never did?
  • When you mention constant crashes, does it show any message, BSOD, or any other issue?
  • Have you tried a clean Operating System installation?


Best regards, 

Jean O.  

Intel Customer Support Technician


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JRockman
Beginner
3,416 Views

Attached is a custom view of the Event Viewer showing all of the Netwtw10 events.

I have only have one network to try, but I did try disabling the wireless NIC and only using the wired ethernet controller and still get same errors posting.

The event log shows how long the unit was working before it was not working.

The crashing that I mention manifests itself as complete disconnection of the machine from the network, inability to process internet traffic, and when gaming shows high latency number which then results in game disconnects and game crashes.

I have not yet tried a clean OS install. Have been holding out on this as last resort.

Thanks again for the assistance.

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Jean_Intel
Moderator
3,424 Views

Hello JRockman,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Moderator
3,380 Views

Hello JRockman,


Thanks for your reply.


Once again, let us look into this and we will get back to you at our earliest convenience.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Moderator
3,340 Views

Hello JRockman,


Thanks for your time.


I would recommend you reinstall your Operating System. There is an article from Microsoft called "How to: Perform a Clean Install or Reinstall of Windows 10" with information and steps on how to do it.


In case you may not be willing to reinstall your Operating System, then I would suggest checking with your Original Equipment Manufacturer (OEM) for further support.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Moderator
3,313 Views

Hello JRockman,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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JRockman
Beginner
3,276 Views

I replaced the motherboard, but did not re-install the OS and the problem is fixed. It appears to me there was a problem with the Intel NIC.

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