Netwtw10 6062 - Lso was triggered

[szolkin]

Hello everyone

I have a laptop fro Huawei - MateBook 13 2020 i5 8GB+512GB (WRTB-WAH9L)

Everything was going fine, but from yesterday I have very strange thing: my laptop spontaneously goes to sleep mode even if i'm typing right at the same monent.

I've checked system for error and in eventvwr there only one event that precedes the sleepmode:

6062 - Lso was triggered (netwtw10).

Time between shutdowns varies from 20sec to an hour.

I've tried to reset Network, completely reinstalled Windows (factory reset), downloaded and installed fresh network drivers - no result

If someone knows what to do - please help...

SSU in the attachment.

[DeividA_Intel]

Hello szolkin,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Is this issue recent? If so, when did it start?

2. Have you changed the "power plans"?

3. Have you run all Windows updates, including optional updates?

4. Try with the laptop manufacturer drivers.

5. Have you noticed overheating on your laptop?

6. Have you contacted the laptop manufacturer to check for any possible malfunction?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[szolkin]

Hi,

I came home from work and there the laptop stopped rebooting, then it also did not reboot anymore.
I've checked the system for error several times and the error still occurs, but it does not result in a reboot.

2. That day I changed power plans in many places according to other topics and it didn't help.

3. Sure. I have always up-to-date windows.

4. I deleted, updated, reinstalled - nothing hepled.

5. Sometimes, ehen i run, for example, RDP+excel+smth. But rebbot happened even when nothing run (and no overheating)

6. Not yet

[DeividA_Intel]

Hello szolkin, 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,    

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello szolkin, 

Thank you for the information provide

I will proceed to check the issue internally and post back soon with more details. 

Best regards,  

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello szolkin, 

In order to continue I would like to confirm the following:

1. Have you tried with the latest drivers from the laptop manufacturer?

- https://consumer.huawei.com/en/support/laptops/matebook-13/

2. Have you tried the latest Intel drivers? If not, try a clean installation.

- Driver: https://downloadcenter.intel.com/download/30542/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters

- Steps: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless/intel-wireless-products.html

Best regards,  

Deivid A.  

Intel Customer Support Technician 

[szolkin]

Hi Deivid,

At first i've checked all Huawei drivers, updated, deleted, reinstalled.

After I've deleted huawei software with all drivers and forced install Intel drivers.

Nothing helped (

[DeividA_Intel]

Hello szolkin, 

Thanks for the information provided.

With this, I will be able to continue with the research, as soon as I have any updates I will let you know.

Best regards,  

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello szolkin, 

Based on the research performed, looks like you have performed all the troubleshooting steps from our side (checked drivers, BIOS, and Windows power settings). My recommendation is to check with the laptop manufacturer for any hardware problems with the device.

Regards,  

Deivid A.  

Intel Customer Support Technician