PREDATOR HELIOS NEO 16 with Killer(R) Wi-Fi 6E AX1675i 160Mhz Wireless Network Adapter (211NGW) #2

[Barsi]

Hello Everyone  

Can anybody help me. I don't have wifi access. Even the wifi icon dont shop up. I looked at my device manager and it has an Exclamation mark.  It says

* This Device cannot start (code 10)

{Operation Failed}

The requested operation was unsuccessful.

I tried Uninstall it but the same problem occur. 

[KentRusselP_Intel]

Hi Barsi,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to help with your concern. To better understand the issue and provide accurate support, could you please share the following details:

• When did the issue first occur? (Was it after a Windows update, driver update, or a specific event?)
• Have you downloaded and installed the latest driver from Acer’s support website for your specific model?
• Have you checked in Settings to confirm whether Wi-Fi is enabled or disabled?
• Has the laptop experienced any physical damage, drops, or liquid spills recently?
• When you uninstalled the device, did you also remove the driver software and restarted it before Windows reinstalled it?
• Have you tried running the Windows Network Troubleshooter or Hardware Troubleshooter?
• Does Bluetooth function normally?
• Does the issue persist in Safe Mode with Networking?
• Have you attempted a System Restore to a point before the issue began?

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Barsi]

• When did the issue first occur? (Was it after a Windows update, driver update, or a specific event?)

I may be a month ago. I am not sure because Im not the only one using this laptop. My friends borrows it too.

• Have you downloaded and installed the latest driver from Acer’s support website for your specific model?

I dont have. Or maybe i just dont know. How could i know if it is the latest driver. 

• Have you checked in Settings to confirm whether Wi-Fi is enabled or disabled?

I tried to run troubleshooting but its the same as always

• Has the laptop experienced any physical damage, drops, or liquid spills recently?

I saw some minimal dead pixels at the top corners of my laptop and at the bottom left. I think it is due to travel.

• When you uninstalled the device, did you also remove the driver software and restarted it before Windows reinstalled it? 

I havent tried that. I dont know how to.

• Have you tried running the Windows Network Troubleshooter or Hardware Troubleshooter?

I tried it but the same as always.

• Does Bluetooth function normally?

Yes.

• Does the issue persist in Safe Mode with Networking?

I dont know waht is safe mode with networking

• Have you attempted a System Restore to a point before the issue began?

I dont. Because i dont know how to do it.

P.s 

I dont know a lot about laptops.