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idata
Community Manager
1,930 Views

People who use Intel Dual Band N-7260 deserve an apology at least

The title says enough I think, but still I will explain a bit more. So about a year ago I bought my ASUS ROG G551jm equipped with this network adapter Intel Dual Band N 7260 and because it is a gaming laptop I play games on it, some of which are online games and I use Wi Fi because it is a laptop after all. Anyway I had lag spikes, connection drops and every other issue possible that every single customer, who is using this adapter is experiencing. At first I was okay I will try and fix it - uninstalled and installed back driver, changed the router , the operating system and nothing worked , then I thought I would wait for a fix - didnt happen, then I decided to google a solution - nothing helped , and at last I decided to contact support - no help there either , the guy did his best to help me but the adapter is just crappy and Intel wouldn't admit it. So I decided to renew this long forgotten topic and ask for a solution or at least an apology from intel for this faulty ( mildly said , but I dont want to use offensive language ) network adapter.

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6 Replies
idata
Community Manager
60 Views

Hello Valentine,

 

 

We are sorry to learn that your system is experiencing connectivity issues. You can be sure that we are continuously working to improve our products and we will be glad to help in any way possible.

 

 

Please take into consideration that WiFi connectivity can be affected by multiple factors, and actually most of the systems using the Intel® Dual Band Wireless-N 7260 work well, without any issues.

 

 

We would like to get more information about your PC, so we can provide further assistance and accurate recommendations. For this purpose, please use https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility to create and save a complete report, then you can use the Advanced editor and attach the log to this thread. If you prefer to send the information privately, please let us know and we will be glad to provide other options.
idata
Community Manager
60 Views

Hello Valentine,

 

 

We have not heard from you after the initial response. Feel free to contacts us if you require any assistance.

 

 

JB
idata
Community Manager
60 Views

So okay if you want to help me please recommend me a proper replacement(that actually works) of this network adapter, that would fit my laptop Asus Republic of gamers G551JM

idata
Community Manager
60 Views

Hello Valentine,

If you would like to replace the wireless adapter in your PC, we advise you to contact Asus support so they can let you know the list of adapters compatible with your system and how to contact their authorized service provider: https://www.asus.com/support https://www.asus.com/support

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005687.html - Regulatory Information Regarding Hardware Installation or Upgrade

idata
Community Manager
60 Views

So from Asus told me they couldnt help me because they havent tried the laptop with any other network adapters. So I decided to ask you if you could recommend me a product that is the same size as the Intel Dual Band Wireless N 7260?

idata
Community Manager
60 Views

Hello Valentine,

Please remember that only the PC manufacturer can recommend a suitable replacement for the wireless adapter in your PC. As was mentioned in the advisory for Hardware upgrades, a replacement adapter may not work even if the card has the same form factor: PCIe Half Mini Card or M.2 (NGFF).

You can check the specifications for the different Intel® Wireless Adapters in the following website:

http://ark.intel.com/products/family/59484/Intel-Wi-Fi-Products http://ark.intel.com/products/family/59484/Intel-Wi-Fi-Products

 

 

Additionally, you can engage our support center for direct assistance:

 

http://www.intel.com/content/www/us/en/support/contact-support.html http://www.intel.com/content/www/us/en/support/contact-support.html
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