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Problem with Intel(R) Wireless-AC 9560 160MHz

Groza174
Beginner
1,294 Views

Hi. I was doing my normal work on the laptop. In one moment wifi has disconnected. It shows in the device manager that Intel(R) Wireless-AC 9560 160MHz isn't working. I tried updating BIOS, Acer drivers, intel drivers, etc. I'm desperate. I do not know what else can I do... It happened for the first time.

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Alberto_Sykes
Employee
1,277 Views

Groza174, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or work environment?

Do you see an error code in Device Manager?

Please provide the SSU report so we can verify further details about the components in your platform:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Alberto_Sykes
Employee
1,253 Views

Hello Groza174, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Alberto_Sykes
Employee
1,215 Views

Hello Groza174, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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