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Problem with Intel Wi-Fi 6 AX200 160MHz

Kota1
Beginner
393 Views

Internet download drops out every few seconds, and only remains dropped for a second.

This stops all downloads - i've tried reinstalling driver, changing modem settings, changing adapter settings, allowing everthing through firewall, disabling firewall, re-fitting antennas (This is a desktop). But nothing seems to be working, any ideas?

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3 Replies
Alberto_Sykes
Employee
361 Views

Kota1, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the Router?

What is the model of the motherboard?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or work environment?

Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
347 Views

Hello Kota1, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
318 Views

Hello Kota1, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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