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EEuge1
Beginner
2,221 Views

Problem with wifi+bluetooth headset (intel ac 8260)

Hi,

Last week I bought a pair of sony sbh60 (bluetooth headphones) and I've noticed that everytime I turn on the bluetooth my wifi starts to behave inconsistently (ups and down) as soon as i turn mybluetooth off I have no problems...

Any idea why?

Thanks for the help

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4 Replies
idata
Community Manager
159 Views

Hello EugenioCanton,

The behavior you describe suggests that your WiFi connection is receiving interference from the Bluetooth* adapter. Please check the following items that related to this:

- Bluetooth* operates in the 2.4 GHz band, so it may cause interference, specially with 2.4 GHz WiFi.

- The Intel® Dual Band Wireless-AC 8260 has 2 antennas, one of them is shared with the Bluetooth* component.

The main recommendation we can provide is to confirm you are using updated drivers for WiFi and Bluetooth*:

https://downloadcenter.intel.com/product/86068/Intel-Dual-Band-Wireless-AC-8260 https://downloadcenter.intel.com/product/86068/Intel-Dual-Band-Wireless-AC-8260

If possible, connect to a 5 GHz wireless network and check if you get the same issue.

 

 

Regards,

 

Jonathan
idata
Community Manager
159 Views

Hello,

 

 

We did not receive any response to our last comment. Please let us know in case you require further assistance.
idata
Community Manager
159 Views

All 5Ghz wifi signal just disappear after enable bluetooth, AC7260

idata
Community Manager
159 Views

Hello ArianeLu,

The issue you describe is different from the one mentioned in this thread.

For a better support experience, please continue with your new thread created for this topic: /thread/105556 https://communities.intel.com/thread/105556

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