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Problems with Bluetooth

New User

Bluetooth refuses to work on new Windows 11 laptop. It won't find any devices, and when it finally did after trying over and over again, it connected to bluetooth audio for a couple of seconds, didn't play any sound, and then disconnected again, after which it went back to not detecting any devices. I have resintalled, updated and rolled back BT drivers through windows update and manually several times, switched all the services to automatic, and generally tinkered for hours to no avail. Any help?


Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 5/23/2024 2:12:18 PM
Event ID: 411
Task Category: None
Level: Error
Computer: DESKTOP-MFO3F97
Device USB\VID_8087&PID_0A2B\5&23347da3&0&7 had a problem starting.

Driver Name: oem67.inf
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Service: BTHUSB
Lower Filters: ibtusb
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<TimeCreated SystemTime="2024-05-23T12:12:18.0600843Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="112" />
<Security UserID="S-1-5-18" />
<Data Name="DeviceInstanceId">USB\VID_8087&amp;PID_0A2B\5&amp;23347da3&amp;0&amp;7</Data>
<Data Name="DriverName">oem67.inf</Data>
<Data Name="ClassGuid">{e0cbf06c-cd8b-4647-bb8a-263b43f0f974}</Data>
<Data Name="ServiceName">BTHUSB</Data>
<Data Name="LowerFilters">ibtusb</Data>
<Data Name="UpperFilters">
<Data Name="Problem">0x0</Data>
<Data Name="Status">0xc00000e5</Data>

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1 Reply

Hi there,

  1. Check for BIOS Updates:

    • Sometimes, Bluetooth issues can be related to the BIOS. Check if there is a BIOS update available for your laptop model on the manufacturer’s website and update it if necessary.
  2. Uninstall Bluetooth Drivers and Restart:

    • Go to Device Manager and completely uninstall the Bluetooth drivers. Make sure to check the option to delete the driver software if prompted.
    • Restart your laptop. Windows should automatically reinstall the default drivers. This can sometimes resolve driver conflicts.
  3. Check USB Power Management Settings:

    • Go to Device Manager > Universal Serial Bus controllers.
    • Right-click on each USB Root Hub, select Properties, then the Power Management tab.
    • Uncheck "Allow the computer to turn off this device to save power."
    • This can prevent Windows from powering down the Bluetooth device.
  4. Disable Fast Startup:

    • Go to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable.
    • Uncheck "Turn on fast startup."
    • Fast Startup can sometimes cause hardware initialization issues.
  5. Run Bluetooth Troubleshooter:

    • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
    • Select Bluetooth and run the troubleshooter. This can automatically detect and fix some issues.
  6. Check for Interference:

    • Ensure there are no other devices nearby that might be causing Bluetooth interference. Move any wireless devices away from your laptop and test again.
  7. Reset Bluetooth Configuration:

    • Sometimes, resetting the Bluetooth configuration can help. Open Command Prompt as an administrator and run the following commands:



net stop bluetoothsupportservice
net start bluetoothsupportservice



  • This restarts the Bluetooth support service.
  • Update Bluetooth and Wi-Fi Drivers:

    • Since Bluetooth often shares the same hardware as Wi-Fi, make sure your Wi-Fi drivers are also up-to-date. Download the latest drivers from the manufacturer’s website.
  • Disable Bluetooth Collaboration:

    • Open Device Manager, go to Network adapters, right-click your Wi-Fi adapter, and select Properties.
    • Go to the Advanced tab and look for an option called "Bluetooth Collaboration" and disable it.
  • Check Event Viewer:

    • Open Event Viewer and navigate to Windows Logs > System.
    • Look for any related errors or warnings around the time of the Bluetooth issues and investigate further based on those logs.

These steps should cover most common issues with Bluetooth on Windows 11. 

Best of luck!

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