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Problems with Wireless connection

NitroDoodler
Beginner
199 Views

Good evening and sorry if I make a mistake in English I just use translate. My problem is that I can not use the wireless internet properly. I noticed that when the appliance is switched on it enters the windows (I use the windows 10) in the first seconds everything works normally. Then in any application you enter or it will load 3-5 minutes nonstop and then it works normally (until you will close it and restart it). In some applications it says no connection while the connection is normal. I have updated drivers and updated the windows but nothing change. Help me because i cant use ethernet (it does not have the ethernet cable socket). The Wireless adaptor is: Intel(R) Wireless-AC 9560.

 

 

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3 Replies
Maria_R_Intel
Moderator
173 Views

Hello NitroDoodler,


Thank you for posting on the Intel* Community.


To better assist you please provide us with the below information:


  • Is the wireless card an integration you made to your system?
  • Was it working fine before?
  • Provide the specific name of the applications that are failing.


 

Please run the following tool in Windows* and attach the report generated. 

  

Intel® System Support Utility (Intel® SSU) 

 

  • Intel® SSU Download
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 


Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
157 Views

Hello NitroDoodler,


Were you able to check the previous post? 


Let me know if you need more assistance. 


Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
119 Views

Hello NitroDoodler,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


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