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Random WIFI freeze Intel AX200

Mario156090
Beginner
1,747 Views

Hello, I'm using a Intel AX200 wireless card with my ASUS TUF A15 2021 FA506QM Notebook but from about two months WIFI card is failing.

 

The WIFI connection lose and dmesg shows hardware error:

[ 7141.577007] iwlwifi 0000:03:00.0: mac start retry 1
[ 7141.577015] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7141.577016] iwlwifi 0000:03:00.0: mac start retry 2
[ 7141.577613] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7141.577617] iwlwifi 0000:03:00.0: mac start retry 0
[ 7141.577622] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7141.577625] iwlwifi 0000:03:00.0: mac start retry 1
[ 7141.577630] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7141.577632] iwlwifi 0000:03:00.0: mac start retry 2
[ 7141.578909] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7141.578913] iwlwifi 0000:03:00.0: mac start retry 0
[ 7141.578916] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7141.578917] iwlwifi 0000:03:00.0: mac start retry 1
[ 7141.578919] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7141.578920] iwlwifi 0000:03:00.0: mac start retry 2
[ 7141.579013] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7141.579015] iwlwifi 0000:03:00.0: mac start retry 0
[ 7141.579017] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7141.579018] iwlwifi 0000:03:00.0: mac start retry 1
[ 7141.579021] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7141.579021] iwlwifi 0000:03:00.0: mac start retry 2
[ 7152.003174] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7152.003179] iwlwifi 0000:03:00.0: mac start retry 0
[ 7152.003183] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7152.003184] iwlwifi 0000:03:00.0: mac start retry 1
[ 7152.003187] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7152.003187] iwlwifi 0000:03:00.0: mac start retry 2
[ 7152.003329] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7152.003330] iwlwifi 0000:03:00.0: mac start retry 0
[ 7152.003333] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7152.003334] iwlwifi 0000:03:00.0: mac start retry 1
[ 7152.003336] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7152.003337] iwlwifi 0000:03:00.0: mac start retry 2
[ 7162.005604] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7162.005609] iwlwifi 0000:03:00.0: mac start retry 0
[ 7162.005612] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7162.005613] iwlwifi 0000:03:00.0: mac start retry 1
[ 7162.005616] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7162.005616] iwlwifi 0000:03:00.0: mac start retry 2
[ 7162.005743] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7162.005745] iwlwifi 0000:03:00.0: mac start retry 0
[ 7162.005748] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7162.005749] iwlwifi 0000:03:00.0: mac start retry 1
[ 7162.005752] iwlwifi 0000:03:00.0: Error, can not clear persistence bit
[ 7162.005753] iwlwifi 0000:03:00.0: mac start retry 2

I will attached three dmesg capture from 3 different days.

 

Here my system config.

Mario156090_0-1688063382365.png

 

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Alberto_R_Intel
Employee
1,724 Views

Mario156090, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Operating System version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/download/18895/26735/intel-system-support-utility-for-the-linux-operating-system.html?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Mario156090
Beginner
1,712 Views

Hello @Alberto_R_Intel ssu attached.

My laptop:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Asus TUF A15 2021 FA506QM.

Did you make any recent hardware/software changes that might cause this problem?

Not hardware, I'm thinking about linux-firmware package but I don't know if some version worked before.

The wireless card, did you purchase it separately or did it come installed on the computer?

Yes, I purchased this Wifi card separately.

Which Operating System version are you using?

Arch Linux

Does the problem happen at home or in the work environment?

I don't understand this question but this is happen always.

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Alberto_R_Intel
Employee
1,661 Views

Hello Mario156090, Thank you very much for providing that information and the SSU document.

 

For this scenario, it is important to mention that there are no drivers currently available for Arch Linux on our official website, all the drivers that we have available were tested and validated by Intel® for Windows as the official Operating System:

https://www.intel.com/content/www/us/en/search.html?ws=idsa-suggested#q=ax200&sort=relevancy&f:@tabfilter=[Downloads]

 

Please try the following WiFi troubleshooting steps:

 

Step 1: Check whether the kernel version customer uses supports this device:

The reference table of Wireless adapters and corresponding kernel versions is available by the link: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi

The latest FWs are available by the following link:​ ​https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/

If the kernel version corresponds to the Wireless adapter, proceed with step 2.

 

Step 2: Check whether the Wireless adapter is connected correctly:

Type the following command to the terminal: # lspci​ 

Verify that the Intel network controller ​is identified, as on a picture below. If not, then the system doesn't identify the Intel network adapter and you will need to make sure it's properly integrated. You may need to request help from the system manufacturer. If the wireless adapter is properly identified - proceed with the step 3.

 

Alberto_R_Intel_0-1688409661133.png

 

Step 3: Check whether this is an iwlwifi issue:

Type the following command to the terminal: # modinfo iwlwifi​ (example of the command output is on the picture below). If there is no output, then the module isn’t installed this is the distribution installation issue.

 

Alberto_R_Intel_1-1688409683858.png

 

Please type: # lsmod | grep iwlwifi​   

Alberto_R_Intel_2-1688409716203.png

 

 

If the result is empty, the driver hasn't been loaded. Most likely to be a distribution issue.

To verify, please type: # dmesg | grep iwlwifi​   

Alberto_R_Intel_3-1688409747273.png

 

If the result is empty, the driver wasn’t initialized and this is a distribution issue. If the result is populated as on the above picture, proceeed with the step 4.

 

Step 4: Check whether the suitable firmware is installed:

Please type: # dmesg | grep “no suitable firmware found!”​

Alberto_R_Intel_4-1688409784885.jpeg

 

If the result is not empty, it means you don't have a suitable FW (api mentioned in the dmesg).

Please visit here​ h​ttps://wireless.wiki.kernel.org/en/users/drivers/iwlwifi for supported FW, or here​ ​https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/ for the latest versions.

If these steps didn't reveal the issue or didn't solve the problem, proceed with the Step 5: 

 

Step 5: Collect the debug data:

Please type: # dmesg | grep ASSERT​ 

If the output is empty, please follow this wiki: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi/debugging to extract dmesg and trace-cmd.

If the output has value, please collect from the wiki FW dump too.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

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Alberto_R_Intel
Employee
1,586 Views

Hello Mario156090, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
1,543 Views

Hello Mario156090, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


As an option, you can also submit your inquiry on our Intel® Wi-Fi Linux community page for further assistance on this matter:

https://www.intel.com/content/www/us/en/support/articles/000005511/wireless.html


Regards,

Albert R.


Intel Customer Support Technician



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