I have a HP-15-au114tx laptop with Intel Dual Band AC 3168 wireless adapter in it. The problem is that the maximum speed for wifi is not able to cross 100 mbps (even though the rated limit is 433 mbps). My connection type is 802.11ac and have a 1-giga-bit plan for internet, but even after this the wireless adapter fails to give speed above 100 mbps.
Please look in this matter ASAP and provide a solution for it.
We understand you would like assistance increasing the performance of your Intel® Dual Band Wireless-AC 3168 adapter.
In order to better assist you, we would like to take a better look at your current hardware configuration and settings.
1. What is the brand and model of your wireless router/access point?
2. Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Set the tool to scan everything, while connected to your network. This will allow you to save a report which can then be uploaded manually.
To enable attachments, make sure to switch to the advanced editor while replying.
Sorry for late reply, I was unable to switch to advanced editor mode hence, I am giving a link of google drive to access my report file.
https://drive.google.com/file/d/18MDSLKhKmxmvUTyBRhLfgKIsHNBlC_r-/view?usp=sharing https://drive.google.com/file/d/16oFHJlZkUCvvQivBjK4UHFiFTReIZMWT/view?usp=sharing https://drive.google.com/file/d/18MDSLKhKmxmvUTyBRhLfgKIsHNBlC_r-/view?usp=sharing https://drive.google.com/file/d/16oFHJlZkUCvvQivBjK4UHFiFTReIZMWT/view?usp=sharing
The report was taken on 2 different days, hope it helps.
Thank you for these reports. This is what we found:
- Band: 5 GHz
- Channel: 149
- Radio Type: 802.11ac
- Connection Rate: 150 Mbps (low)
- Signal Strength:"99%"
- Band: 2.4 GHz
- Channel: 1
- Radio Type: 802.11n (legacy)
- Connection Rate: 28.9 Mbps (very low)
- Signal Strength:"89%"
Based on this, we can recommend the following:
1. Make sure that you're using the latest firmware for your wireless access point.
2. Enable WPA2-PSK (Personal) encryption on your network, this will prevent unauthorized access to your network.
1. To do this, you will need to engage your router/access point support, or internet service provider for instructions.
2. Or follow this article by wikihow.com: https://www.wikihow.com/Add-a-Password-to-Your-Wireless-Internet-Connection-(WiFi) How to Add a Password to Your Wireless Internet Connection (WiFi).
3. Based on these reports, the 5 GHz band may work better for you. We can recommend the following changes to your https://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005585.html advanced adapter settings:
1. 802.11n Channel Width for 2.4GHz : 20 MHz Only
2. 802.11n Channel Width for 5.2GHz : Auto
3. Roaming Aggressiveness: 1. Lowest
4. Preferred Band: 3. Prefer 5.2GHz band
4. Enable channel bonding for 5 GHz in your wireless router/access point settings. The name for this will vary greatly depending on it's brand.
NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.
Let us know if this helps.
We haven't heard back from you in a while. Did our suggestions help resolve your issue?
If not, let us know so that we may continue troubleshooting.