Suddenly wifi (AX211) is unstable and crashes after suspend/resume on Linux

[klausagnoletti]

I have a Samsung Galaxy Book 2 pro with AX211 running Linux. It has done so for the last two years with various distros. No problems what so ever. Until a couple of weeks ago..

First symptom I saw was that there was no wifi but later managed to get it back. Then I reinstalled to Omarchy Linux trying virtually all kernel versions from 6.7 - 6.17. Same problem on all:

- Wifi crashes randomly

- And if it hasn't died already, it will crash after suspension/resume (Not when just doing S2idle but deeper than that).

I have attached a couple of different dmesg log along with other relevant information about the distro and kernel which I hope will provide the information needed to identify the issue - and fix it.

Thanks!

/klaus

[klausagnoletti]

Here's a full kernel log from the system I'm currently using running 6.17.6. The others are just excempts.

[JeanetteC_Intel]

Hello klausagnoletti,

Thank you for posting in Intel Communities.

Before proceeding with the investigation, I need to verify the following:

• Is the AX211 WiFi component original/pre-installed on your Galaxy Book 2 Pro?
• Can you download and generate and share an SSU log file from your current Linux setup?

These details, along with your dmesg logs, will enable a thorough analysis of the random WiFi crashes and suspend/resume problems you're experiencing.

Looking forward to your reply.

Best regards

JeanetteC.

Intel Customer Support Technician

[klausagnoletti]

Hi Jeanette and thanks for your reply.

Yes, AX211 is built-in on my laptop. As a temp workaround I've been using a realtek usb wifi thingy so you'll see that in my log too. Just ignore that. 

**bleep** I look forward to hearing your verdict. The current state is quite crippling.

/k

[JeanetteC_Intel]

Hello klausagnoletti,

Thanks for verifying the AX211 configuration and providing the SSU log. analyze the log data and follow up with our assessment and suggested solutions for the connectivity issues.

Best regards

JeanetteC.

Intel Customer Support Technician

[klausagnoletti]

Hi Jeanette

Reading your reply I’m a little unsure whether you need anything else from me. I don’t think so but please let me know if I’m wrong

[klausagnoletti]

@JeanetteC_Intel Could you please give me a reply and a heads up on the status and what I can expect, in terms of timeline for a fix? I am really sick of the current situation so really looking forward to an improvement.

Thanks!

/k

[JeanetteC_Intel]

Hello klausagnoletti,

Thank you for contacting us. I completely understand your urgency to get this issue resolved, and we're dedicated to finding a solution for you.

To provide you with an accurate status update and timeline, I need to examine logs containing sensitive personal data. For privacy and security protection, we should move our discussion to email rather than continuing on this public platform.

I'll be sending you a direct email momentarily to discuss the specifics of your case and give you a detailed resolution timeline. Please monitor your inbox and also check your spam/junk folders in case the email gets filtered there.

I appreciate your patience and am committed to resolving this matter swiftly. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello klausagnoletti,

Did you have a chance to review the previous post and email?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[klausagnoletti]

Sorry but I just saw the email now as it had ended up in my spam folder and I saw it completely by incident

I'll reply to it right away.

[JeanetteC_Intel]

Hello klausagnoletti,

Thank you for letting me know! No worries about the delay - emails do sometimes end up in spam folders.

I'll wait for your update via email, and we can proceed from there.

Best regards,

JeanetteC.

Intel Customer Support Technician