Hello Marvob,
Thank you for reaching out to us regarding the issue you’re experiencing with your graphics and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions?
Bitte beachten Sie, dass ich Sie nur auf Englisch unterstützen kann und ich ein Web-Übersetzungstool verwendet habe, um diese Antwort zu übersetzen, daher kann es zu ungenauen Übersetzungen kommen.
- Can you please run the System Support Utility (SSU) and share the logs with me?
- Where did you get or download this driver?
- Is this a laptop or a desktop?
- May I know the reason why are you trying to update are you having Wi-Fi or Bluetooth connection issue?
- What troubleshooting steps have you try so far?
- Any error message you encounter during installation
- Can you share screenshots or video recording of the issue?
Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.
Best regards,
Randy T.
Intel Customer Support Technician
