Wake on Wireless LAN (Intel Wireless AC-3168)

[Loviop]

Hello, I own an Intel Dual Band Wireless-AC 3168 and I would like to know whether this network card supports Wake on WLAN (or WoW) in the S5 state specificly. I can’t find any documentation that provides this information, and I’m not able to test it myself to determine whether it’s possible.

[Tharun_Intel]

Hello Loviop,

I hope you are doing good.

Thank you for reaching out to us through the Intel Community Forum. We truly appreciate you taking the time to post your query, and we are glad to assist you.

We understand that you would like to know about the Wake on Wireless LAN (WoWLAN) support for the Intel Wireless-AC 3168 adapter, specifically regarding which power states are supported.

To address your query, please note the following:

The Intel Wireless-AC 3168 adapter supports Wake on Wireless LAN for the S3 (Sleep) and S4 (Hibernate) power states. Unfortunately, the S5 power state (Soft Off / System Shutdown) is limited by the OEM .In order to know if a PC supports this technology, it is recommended to check with the computer manufacturer, as Intel® Smart Connect Technology requires a select Intel® processor, Intel® software and BIOS update, Intel® Wireless adapter, and Internet connectivity. Solid-state memory or drive equivalent may also be required. Depending on system configuration, your results may vary.

To enable Wake on Wireless LAN on your system, we recommend following the step-by-step instructions provided in the guide below:

Wake on Wireless LAN Setup Guide: 

https://www.intel.com/content/www/us/en/support/articles/000059062.html

For more advanced troubleshooting related to Intel wireless adapters, please refer to the following resource:

Advanced Wireless Troubleshooting Guide: 

https://www.intel.com/content/www/us/en/support/articles/000005585.html

Should you have any additional questions or require further clarification, please feel free to reach out to us. We are always here to help.

Thank you for being a valued member of the Intel Community. We appreciate your continued support.

Tharun

Intel Customer Support Technician.

[Tharun_Intel]

Hello Loviop,

I hope you're doing well!

I wanted to follow up and check in to see if you had a chance to review my previous email and the recommendations I shared. I completely understand that things can get busy, so please know there's absolutely no rush — I just want to make sure you have everything you need to move forward.

To help us better understand what may be happening on your system, I'd like to kindly request that you run and share the Intel System Support Utility (SSU) log. This will allow us to take a closer look at your system details and determine whether the relevant feature is enabled or not on your end.

You can download and run the SSU tool using the link below: Intel System Support Utility – How to Use

Once you have the log file ready, simply attach it to your reply and we'll take it from there!

Please don't hesitate to reach out if you have any questions — I'm here to help and I want to make sure this is fully resolved for you.

Tharun

Intel Customer Support Technician.

[Chawan_Intel]

Hello Loviop,

Thank you for reaching out.

I have shared an email with the required troubleshooting information and the details needed to proceed further with the investigation. Kindly review the email and provide the requested information at your earliest convenience.

Once received, I will be able to proceed further with the next steps.

Best Regards

Chawan

Intel Customer Support Technician

[Tharun_Intel]

Hello Loviop,

I hope this email finds you well.

Thank you for being a valued Intel customer, and we sincerely apologize for any inconvenience you may be experiencing with your WoWLAN (Wake on Wireless LAN) issue.

We wanted to reach out with a friendly reminder that your support case is still open and our team remains fully committed to helping you resolve this matter. We have attempted to follow up on a couple of occasions but have not yet heard back from you — we completely understand that things can get busy!

We would love the opportunity to assist you further. If you are still experiencing this issue, please reply to this email at your earliest convenience so we can continue working toward a resolution together.

We genuinely value your experience with Intel and want to make sure your concern is fully resolved. Please don't hesitate to reach out — we're here and happy to help.

Tharun

Intel Customer Support Technician.

[Tharun_Intel]

Hello Loviop,

Thank you for reaching out to Intel Customer Support, and we hope this message finds you well.

We are writing to let you know that, as we have not received a response from you despite our previous follow-up attempts, we will be proceeding with the closure of this support thread related to your WoWLAN (Wake on Wireless LAN) concern. Please note that this thread will no longer be actively monitored going forward.

We completely understand that life can get busy, and we genuinely hope your issue has been resolved in the meantime.

Should you find that the issue persists — or if any new concerns arise — we warmly encourage you to initiate a new support request, and our team will be more than happy to assist you promptly and thoroughly.

Thank you for contacting Intel.

Tharun

Intel Customer Support Technician.