Why does installing Intel Bluetooth drivers remove GPU and chipset devices from device manager?

[Fragbert]

This has happened for many years now at random, with Intel BT driver packages old and new, completely different, dissimilar hardware multiple times. The only commonality is it occurs on PCs with Intel CPUs and chipsets. It has happened now enough times that I have to think this behavior occurs on occasion with others here.

The behavior is as follows; In both Windows 10 and 11, on a fully updated rig with the latest drivers available at the time (in particular the Intel requisite chipset, MEI, SATA, Serial IO, LAN, WiFi, etc drivers) - when installing a newly released Intel wireless BT package, during the MSI install all goes well and the screen will go blank a few times. Afterwards, my NVIDIA GPU is removed from the device manager and replaced with the "Microsoft Basic Display Adapter". The NVIDIA driver software is still there, but the BT install seems to sometimes wreak havoc on the device manager and makes devices disappear. Other devices seem to get nuked as well - after rebooting, windows update will pull down an Intel chipset 10.1.45 driver for an undetermined component. Reinstalling my GPU drivers fixes the display problem, and for good measure I re-install the latest chipset drivers (which also go through the blank screen cycling during the install). Afterwards, all is well with functioning BT and GPU.

Sorry I can't be specific with install versions and hardware because this has now happened often enough on multiple generations of Intel core rigs of mine throughout the years, but I can say this *STILL* happens on a 12900k Z690 system with the latest build of BT drivers available from intel. I've never had this happen when initially installing BT drivers - only when later upgrading them.

Has anybody else seen this behavior?? 

[DeividA_Intel]

Hello Fragbert,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your computer.  

In order to better assist you, please provide the following:  

1. What is the brand and model name of your laptop or motherboard if is a desktop computer?

2. What is the brand and model name of your wireless adapter?

3. What is the brand and model name of your processor?

4. What is the brand and model name of your Nividia card?

5. Can you take a video where we can see the issue?

6. Can you provide me with the steps so we can try to replicate this issue?

Regards,  

Deivid A.  

Intel Customer Support Technician

[DeividA_Intel]

Hello Fragbert,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Fragbert,  

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Mateka]

Hi, sorry for the rehashed post.

It's been three years since Fragbert had the exact same problem I'm having now.
If I had read this post I probably wouldn't have believed it - but I've encountered it myself - and I've been searching the internet to see if anyone else has had this happen, and as you can see, I wasn't the only one.

I feel like Intel is making increasingly poor quality drivers. I keep having problems with them – sometimes with Wi-Fi (which can be down for weeks on a desktop computer), sometimes with something completely different. Last week, a friend brought me a Dell i9 RTX 4070 laptop for repair – guess what was wrong? Of course, the drivers for the AX201 Wi-Fi network card. I installed the drivers multiple times, cleaned the registry, removed the Dell software, installed it with the Intel installer. The computer was scanned, Windows was up to date, everything was fine. I reset the network adapters, searched for settings in the BIOS, and the computer is practically brand new – I managed to fix it after a week of struggling in the evenings.

In his case, it's a laptop, so obviously, it's necessary. But with me? The internet is still connected via the RJ45 cable, but something still isn't working. Thank goodness, I only had Bluetooth, and I ended up with half my computer not working.

Today, Intel outdid itself. I'm installing new Bluetooth drivers, because of course they don't work (error 54). And I can't connect my headphones. I think, "Okay, I'll reinstall, what could go wrong?"

During the installation, suddenly, boom - the monitor turns off, switches to the second screen, and the main screen stops working. I look and think: what's going on? The image looks terrible, as if the graphics card is broken. But I only installed Bluetooth drivers?!

I go to Device Manager, and there it is: "Basic Graphics Card" instead of my RTX 3080.

Seriously? I install Bluetooth, and end up with an uninstalled graphics card. Where's the logic in that?

My friends and I have come to the conclusion that Intel is simply going downhill - whether it's about products or drivers. I think it's time to end our over 20-year adventure with Intel and switch to AMD hardware.

PS. im using polish language -> Podstawowa Karta graficzna means Basic Graphic Card

[Fragbert1]

Greetings Mateka!

Good to see another instance of this out in the wild and calling out Intel. This seemingly innocent bluetooth driver update that deletes (or hides) an NVIDIA GPU has happened to me at random since the early Core generations. I can't isolate it since as stated it spans across so many prior generations of intel hardware - only to say that it's the packaged MSI installer that does this and not the individual driver files you can update manually (just the .inf and .sys and whatever else). At the time I posted I was on a 12th gen alder lake setup and I experienced the issue again up till the 14th gen raptor lake refresh where I ditched Intel for AMD's 78900/9800 X3D and haven't looked back. Somebody, somewhere within Intel probably knows what's going on but wouldn't be anybody we engage here on this rather badly triaged support forum.

Saw this thread too - so we are not alone and not crazy. The MSI installer definitely has a bug. A really OLD bug at that. https://community.intel.com/t5/Wireless/Bluetooth-driver-23-30-0-23-40-0-and-23-50-0-installer-removes/m-p/1599760