WiFi_20.110.0_PROSet64_Win10 installation Blocked

[FCool]

I had a problem on ASUS FX705G Notebook with de Wifi.

First I tried to restart the card AC9560. Always KO.

Second I delete le Proset program for a new installation.

After dwonload the WiFi_20.110.0_PROSet64_Win10.exe, when I run it (also in admin mode), the program indicate : installation blocked.

Another point :

Where I try to suppress the card and driver for the AC9560 card, at the restart, Windows found the card and after, I had the message, for the card : code 10

L'appareil PCI\VEN_8086&DEV_A370&SUBSYS_00348086&REV_10\3&11583659&1&A3 a eu un problème de démarrage.

Nom du pilote : oem39.inf

GUID de classe : {4d36e972-e325-11ce-bfc1-08002be10318}

Service : Netwtw06

Filtres inférieurs : 

Filtres supérieurs : vwifibus

Problème : 0xA

État du problème : 0xC0000001

Notice that in the network screen parameter, I see :

• Status
• Ethernet
• ...

but no Wi-Fi !

Have you any idea on the pb ?

[Alberto_R_Intel]

FCool, Thank you for posting in the Intel® Communities Support. In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system: Is this a new PC? Did you make any recent hardware/software changes? Was it working fine before? When did the issue start? The wireless card, did you purchased it separately or it came installed in the computer? We recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform. In order to try to fix error code:10, please try to shut down the computer completely and the load the BIOS settings to defaults. Even though you mentioned that you already re-install the driver we can still try a clean installation: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html Not sure if the following is exactly the model of motherboard that you have, but try to install driver version V1.0.0.9: https://www.asus.com/Laptops/ASUS-TUF-Gaming-FX705/HelpDesk_Download/ Just in case, here is the link for out Intel® generic wireless version 20.110.0: https://downloadcenter.intel.com/download/28503/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=99446 In the following link you will find the recommended settings for the wireless connection: https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networking.html I found a 3rd party link that provides some suggestions to correct the error: https://www.lifewire.com/how-to-fix-code-10-errors-2623181 The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

[FCool]

Hi Roberto,

Thanks for your answer.

At your questions :

Is this a new PC?

--> YES (28 dec 2018)

Did you make any recent hardware/software changes?

--> NO

Was it working fine before? -

-> Yes

When did the issue start?

--> 2 days ago, ,in the morning it working fine (the WiFi), and during the afternoon, for any reason, the Wifi was KO.

The wireless card, did you purchased it separately or it came installed in the computer?

--> it came installed in the computer (laptop)

wireless driver provided by the manufacturer of the computer :

--> done and no more result (suppress driver, recognize card by Windows)

--> Suppress ProSet for reinstallation. Same pb, when I try to insall it (see the title), I had install blocked. So, no WiFi in the Network and Internet parameter. It's not possible to install this software on to your system.

My question was also on to this point.

--> No Bios updated

Not sure if the following is exactly the model of motherboard that you have, but try to install driver version V1.0.0.9:

--> Already done without effect

Thanks.

Another idea ?

Does theses informations help you to visualize my pb ?

[Alberto_R_Intel]

Hi FCool, You are very welcome, thank you very much for letting us know that information. So, just to confirm, were you able to do a BIOS update to version 301 and restore the settings to defaults? Please try that and let us know the results: https://www.asus.com/Laptops/ASUS-TUF-Gaming-FX705/HelpDesk_Download/ Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

[FCool]

Hi Alberto,

I had never modify the BIOS.

But I taked my chance and followed your advice.

So I go to the BIOS and set it to default. (F9)

After reboot, the WiFi was OK. I had only to parameter the connexion with the key code.

I don't see what the thing witch modified the BIOS.

Have you any suggestion ? Program ? Keyboard touch ? external services ? Bit Defender ? Others ?

Still a great thanks for you help.

Best Regards,

Fred

[FCool]

Hi Alberto,

Notice that the WiFi_20.100_PROSet64_Win10.exe is always in the same state. Installation blocked 😆 "Unable to install this software on your system."

An idea about this pb ?

--> Less important but that's not normal.

Best Regards,

Fred

[Alberto_R_Intel]

Hi FCool, Thank you very much for providing those results, we are glad to hear the wi-fi is now working with no problems. The Intel® wireless drivers are generic, meaning that they might or might not work with your system. It is hard to tell the reason why this problem happened or what was the reason why the BIOS got modify, for that subject the best thing to do will be to contact ASUS directly: https://www.asus.com/support/ Normally, by doing a clean installation of the driver the driver that error should go away, but the problem could also be related to Windows* and in that case you can always get in contact directly with them to verify that information: https://support.microsoft.com/en-us Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation