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Manickam_U_Intel
Employee
998 Views

WiFi_21.60.2_Driver64_Win10.exe "A fatal error occurred during installation"

"A fatal error occurred during installation" only error message during installation of the new WiFi_21.60.2_Driver64_Win10.exe on my HP Zbook 15 G4

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7 Replies
Wanner_G_Intel
Moderator
496 Views

Hello MUmas,

 

Thank you for submitting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your system configuration.

 

Please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.

 

  1. Intel® SSU Download link
  2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
  3. Click on the menu where it says "Summary" to change to "Detailed View".
  4. To save your scan, click on "Next", then "Save".

 

Also, please let us know if the Intel® Wireless Adapter came preinstalled in your computer.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
496 Views

Hello MUmas,

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
496 Views

Hello MUmas,

 

Gathering system information is important to find the root cause of an issue.

 

If you are still experiencing the issue reported, please let us know.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Manickam_U_Intel
Employee
496 Views

Thank you for the reply. Please let me know how to upload the log file.

Wanner_G_Intel
Moderator
496 Views

Hello MUmas,

 

Thank you for your response.

 

Click on the clipboard icon available when writing your answer to upload the report.

 

Also, please let us know if the Intel® Wireless Adapter came preinstalled in your computer.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
496 Views

Hello MUmas,

 

Please let us know if you are still experiencing this issue.

 

We will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
496 Views

Hello MUmas,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel