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WiFi-22.230.0-Driver64-Win10-Win11 1603 error

Timotheus
Novice
3,894 Views

Hi,

I tried to install the WiFi-22.230.0-Driver64-Win10-Win11 through the intel driver and support assistant.
During installation a bluescreen appeared and the Notebook restarted.

Now the driver is not installed and everytime I try to install it, via the support assistant it gives me a 1603 error.
I also downloaded the WiFi-22.230.0-Driver64-Win10-Win11.exe from the Intel page and tried it installing with that.

Timotheus_0-1688495317765.png

However I see this error message, saying it failed, due to one or multiple problems.

When installing it via the command line and giving me a log file, the log file has this error:

[0BE4:0A34][2023-07-04T20:15:30]i001: Burn v3.11.1.2318, Windows v10.0 (Build 22621: Service Pack 0), path: C:\Windows\Temp\{69103FAB-E1DE-4178-84CD-3979A01CECD0}\.cr\WirelessSetup.exe
...
[0BE4:0DAC][2023-07-04T20:15:31]i000: Setting string variable 'ProductName' to value 'Intel® PROSet/Wireless Wi-Fi-Software'
[0BE4:0DAC][2023-07-04T20:15:31]i000: RebootRequired: Setting to False.
[0BE4:0DAC][2023-07-04T20:15:31]e000: System.Xml.XmlException: '.', hexidezimaler Wert 0x00, ist ein ungültiges Zeichen. Zeile 1, Position 1.
   bei System.Xml.XmlTextReaderImpl.Throw(Exception e)
   bei System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
   bei System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()
   bei System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   bei System.Xml.XmlTextReaderImpl.Read()
   bei System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   bei System.Xml.XmlDocument.Load(XmlReader reader)
   bei CommonUtils.OsFiles.XmlDocumentWrapper.XmlDocumentWrapper.Load(String fileName, Int32 maxCharactersInDocument, DtdProcessing dtdProccessing)
   bei UWDBootstrapper_Common.InstalledPackages.InstalledPackagesSettings.Load(String installedInfsXmlPath)
   bei BootstrapperUX.Models.UWDInstallBundle.LoadConfiguration()
[0BE4:0DAC][2023-07-04T20:15:31]i000: Setting ReturnCode to ERROR
[0BE4:0A34][2023-07-04T20:15:31]i500: Shutting down, exit code: 0x643
[0BE4:0A34][2023-07-04T20:15:31]i000: OnShutdown: Result=None
[0BE4:0A34][2023-07-04T20:15:31]i410: Variable: CommonAppDataFolder = C:\ProgramData\
...
[0BE4:0A34][2023-07-04T20:15:31]i410: Variable: WixBundleVersion = 22.230.0.8
[0BE4:0A34][2023-07-04T20:15:31]i007: Exit code: 0x643, restarting: No

I also already tried deinstalling the device/driver in the hardware manager, with no success.


What can I do now, to successfully install this driver?

Greetings
Timotheus

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1 Solution
DeividA_Intel
Employee
3,813 Views

Hello Timotheus, 



Thanks for the information provided. Error code 1603: This is a general error, it can be anything from an exception in code to a problem with the setup.xml. I recommended updating Windows and contacting the Computer's Original Equipment Manufacturer (Gigabyte) to review this further since this error could be linked to the operating system (OS).


Also, you can download the driver from Intel® PROSet/Wireless Software and Drivers for IT Admins and installed it on the Desktop. 


  1. Go to the Intel® PROSet/Wireless Software and Drivers for IT Admins download page
  2. Download the driver-only or Intel® PROSet/Wireless Software version 22.220.0 distribution package for your operating system (Windows 11 or Windows 10, 64-bit): https://www.intel.com/content/www/us/en/download/18231/intel-proset-wireless-software-and-drivers-for-it-admins.html
  3. Once the download is complete, locate the downloaded file on your computer and extract it if necessary.
  4. Double-click on the extracted file to begin the installation process.
  5. Follow the on-screen instructions to complete the installation.
  6. Once the installation is complete, restart your computer.



Regards,  

Deivid A. 

Intel Customer Support Technician 


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8 Replies
DeividA_Intel
Employee
3,863 Views

Hello Timotheus,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your wireless adapter.   



In order to better assist you, please provide the following:  


1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

2. Is the Bluetooth working? 

3. Is this a laptop or desktop computer? 

4. What is the brand and model of your Wireless adapter?

5. What is the BIOS version?

6. What is the operating system installed, as well as the version and build?



Regards,  

Deivid A. 

Intel Customer Support Technician 


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Timotheus
Novice
3,841 Views

Hi,

1. It's a brand new Notebook from Gigabyte and the adapter is therefore original
2. Yes
3. Laptop
4. Intel(R) Wi-Fi 6E AX210 160MHz
5. The Notebooks Bios is FB05/F003
6. Windows 11 Home, Version 22H2, Build 22621.1928

Thanks.

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rkresha
Beginner
3,821 Views

I am also having this issue. Windows 10 Pro, desktop, Wi-Fi 6E AX210 160MHz

 

7/7/2023 2:00:57 PM : [Standard] RunPnPInstaller()
7/7/2023 2:00:57 PM : [Standard] Init()
7/7/2023 2:00:57 PM : [Standard] InitInstallMode()
7/7/2023 2:00:57 PM : [Standard] InitPnpInstallerValues()
7/7/2023 2:00:57 PM : [Standard] ValidateFiles()
7/7/2023 2:00:57 PM : [Standard] CurrentDirectory = C:\ProgramData\Package Cache\1F5CB80926F304282B08B43E9C92B14282F69C32
7/7/2023 2:00:57 PM : [Standard] Run()
7/7/2023 2:00:57 PM : [Standard] Installing: Components\WiFiDriver\Netwtw08.INF, Components\WiFiDriver\Netwtw04.INF, Components\WiFiDriver\Netwtw6e.INF
7/7/2023 2:00:57 PM : [Verbose] Installing Infs
7/7/2023 2:00:57 PM : [Verbose] Installing Components\WiFiDriver\Netwtw08.INF
7/7/2023 2:00:57 PM : [Standard] Installing INF: Components\WiFiDriver\Netwtw08.INF
7/7/2023 2:00:57 PM : [Debug] Execute command Start
7/7/2023 2:00:57 PM : [Error] System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
   at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
   at CommonUtils.OsExecute.OsExecute.Run(String sourceFile, String args, Boolean elevate, String& output, Int32 timeout)
7/7/2023 2:00:57 PM : [Error] Failed to install INF, error code: -1
7/7/2023 2:00:57 PM : [Standard] Refreshing devices
7/7/2023 2:00:57 PM : [Debug] Execute command Start
7/7/2023 2:00:57 PM : [Error] System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
   at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
   at CommonUtils.OsExecute.OsExecute.Run(String sourceFile, String args, Boolean elevate, String& output, Int32 timeout)
7/7/2023 2:00:57 PM : [Error] Refresh devices failed
7/7/2023 2:00:58 PM : [Standard] Finish
7/7/2023 2:00:58 PM : [Error] Failed to run PnPInstaller, error code: ERROR
7/7/2023 2:00:58 PM : [Error] Failed to run PnPInstaller

  

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DeividA_Intel
Employee
3,814 Views

Hello Timotheus, 



Thanks for the information provided. Error code 1603: This is a general error, it can be anything from an exception in code to a problem with the setup.xml. I recommended updating Windows and contacting the Computer's Original Equipment Manufacturer (Gigabyte) to review this further since this error could be linked to the operating system (OS).


Also, you can download the driver from Intel® PROSet/Wireless Software and Drivers for IT Admins and installed it on the Desktop. 


  1. Go to the Intel® PROSet/Wireless Software and Drivers for IT Admins download page
  2. Download the driver-only or Intel® PROSet/Wireless Software version 22.220.0 distribution package for your operating system (Windows 11 or Windows 10, 64-bit): https://www.intel.com/content/www/us/en/download/18231/intel-proset-wireless-software-and-drivers-for-it-admins.html
  3. Once the download is complete, locate the downloaded file on your computer and extract it if necessary.
  4. Double-click on the extracted file to begin the installation process.
  5. Follow the on-screen instructions to complete the installation.
  6. Once the installation is complete, restart your computer.



Regards,  

Deivid A. 

Intel Customer Support Technician 


Timotheus
Novice
3,733 Views

I used ATS57's steps to install the driver, that I downloaded on the site you provided.
It worked.

There are multiple files in the extracted folder and no .exe.
So there was no setup or anything in there, that I saw.
But the way with the device manager worked, when I look into the folder, where I extracted the files.

The intel driver assistant also show now new drivers right now.

Thank you all.

rkresha
Beginner
3,804 Views

Installed by going into Device Manager and selecting the wireless device and updating the driver.  Thanks Deivid 

ATS57
Beginner
3,756 Views

Thanks for the update. Your approach worked. Just to be clear, however, I used the link at:

 

https://www.intel.com/content/www/us/en/download/18231/intel-proset-wireless-software-and-drivers-for-it-admins.html 

 

to download the drivers to a folder. (You download a zip file which you then extract and copy the driver files to some folder that you keep repeating to yourself the name of so that you can later navigate back to it.) You DO NOT re-download the installation file for this update, just the drivers themselves available at that link. 

 

Then I went to Device Manager, navigated to Network Adapters, left click on that item to expand it to show the list of network adapters, right clicked on the wireless adapter for my computer, Intel Wireless 6 AX200 160Mhz, and selected "update driver." I then selected "Browse My Computer" so that I could navigate to the folder the name of which I had been mumbling to myself for the past 5 minutes, opened that folder, and then clicked update. 

 

Miraculously for this "user error" prone person, that did the trick. 

 

I wish someone could answer the question of why the normal process kept giving us the error message. Sending us to the OEM is, in my experience, a cop out and almost never works. Nonetheless, this did update the driver. No more error messages. 

 

Thanks for the guidance, Deivid A and rkresha. 

DeividA_Intel
Employee
3,672 Views

Hello Timotheus, 



Thanks for the confirmation. I am glad to know that the steps provided helped fix the issue with the error code 1603.


I will proceed to close this thread since the issue is fixed. However, you can open a new one in case you need further support or if you face any issues with our products.



Regards,  

Deivid A. 

Intel Customer Support Technician


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