Wifi disconnect intermittent due to Capability change

[WATGGG222]

We encountered an internet disconnection issue during use. The error message displayed was "no internet". We have already contacted Aruba to investigate the problem and after monitoring for two weeks, We have collect wlanreport of devices that had Wi-Fi disconnection issues. Upon checking the Aruba Wi-Fi system logs, it was discovered that De-Authentication frames were sent from the client side. Furthermore, from the WLAN logs collected from Windows on both devices, there were abnormal logs during the disconnection period, which were:

Capability change on {c1cfcb94-4684-4945-9815-3673a9851d19} (0x47008000000000 Family: V4 Capability: None ChangeReason: SuspectArpProbeFailed)

Despite updating the wireless and Bluetooth drivers to the latest versions, we were unable to resolve this problem. Does anyone have any suggestions about this?

[JohnM_Intel]

Hi WATGGG222,

Good day!

Thank you for the response, and to answer your question. Yes, set it in the SSID profile, then click OK.

Once done, give me a heads up to know if it helps.

Best regards, 

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hi WATGGG222,

I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Best regards, 

John Sergio M.

Intel Customer Support Technician

[WATGGG222]

Hi John,

Sorry for the late reply. Despite trying the latest driver and manually configuring the SSID profile, the problem still persists. Do you have any other recommendations for this issue?

[JohnM_Intel]

Hi WATGGG222,

Thank you for responding. I will do a deeper investigation with your concern since we tried to update the driver and manually configure the SSID profile. Give me enough time to have a troubleshooting on my end to resolve this issue.

Best regards, 

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hi WATGGG222,

Thank you for patiently waiting. By default, only two plugins are available, and here are some troubleshooting steps we can follow with these concerns:

1. Kindly follow the steps provided by Microsoft. Windows 10 devices can't connect to an 802.1X environment - Microsoft Support
2. If still the same issue after Step 1 is performed, then please consider using EAP-PEAP auth for the Windows 10 OS adapter AC 9560, AX201, and AX200.

Best regards, 

John Sergio M.

Intel Customer Support Technician

[theeradetc]

Dear JohnM_Intel,
                      

                          Based on all the previously provided information, if we proceed with step no.1 and the issue still randomly occur , can we conclude that the problem is related to the adapter models AC 9560, AX201, and AX200, rather than the Access Point's EAP-TLS operation?

                 Additionally, we would like to confirm whether there is any possibility that this issue is caused by the Wi-Fi system. We have thoroughly analyzed the debug logs from the Wi-Fi system but have not found any abnormalities.

[JohnM_Intel]

Hi WATGGG222,

Thank you for raising that question and for taking the debug logs. I'll double-check this concern in our lab.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hi WATGGG222,

I would like to verify if the EAP-TLS authentication in the Access Point (AP) and Cloud Authentication Server settings is functioning correctly for the Intel adapters AC 9560, AX201, and AX200 on Windows 11 64-bit OS. Could you test the supported authentication protocols, such as PAP, CHAP, TLS, MS-CHAP, and MS-CHAPv2, specifically for the AC 9560 adapter? Additionally, please confirm the support for 128-bit AES-CCMP and 256-bit AES-GCMP encryption.

If the AC 9560, AX201, and AX200 adapters do not experience issues with home Wi-Fi or phone hotspots, you might want to examine the authentication protocols and encryption settings from the new SSID network configuration with AP and Cloud Authentication Server support.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hi WATGGG222,

I hope you've had a chance to look over the information I shared. When you have a moment, please let me know so we can decide on the best way to address this issue effectively.

Regards,

John Sergio M.

Intel Customer Support Technician

[WATGGG222]

Hi John,

Sorry for the late reply. We have conducted an investigation and found that other client that not using the Intel adapters from the list do not have any issues using EAP-TLS. Additionally, the Intel adapters from the list can successfully use EAP-PEAP and MS-CHAP2 without any problems.

[JohnM_Intel]

Hello WATGGG222,

Thank you for the update. It's wonderful to hear that the issue has been resolved by using EAP-PEAP and MS-CHAPS. If you have no further questions, please let me know so we can close this thread properly.

Best regards,

John Sergio M.

Intel Customer Support Technician

[theeradetc]

Dear John,

         We are considering using EAP-TLS with AC 9560, AX201, and AX200 adapters. Could you kindly provide any recommendations to ensure it functions properly? Additionally, do you have any recommended driver versions or a roadmap for future driver updates to address this issue?"

[JohnM_Intel]

Hello theeradetc,

Thank you for reaching out to the community. If you're still considering using EAP-TLS, I suggest obtaining support from an access point or a cloud server. Please feel free to ask if you have any questions about this matter.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello theeradetc,

I hope you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to efficiently resolve this matter.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hi WATGGG222,

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

John Sergio M.

Intel Customer Support Technician