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RAstl
Beginner
1,851 Views

Wifi keeps disconnecting - The driver disconnected while associating - WlanReport

We have an ASUS F555L, originally windows 8 and updated to windows 10. The Wi-Fi keeps disconnecting randomly and you have to restart the laptop for it to come back. It works on other devices no problem. I ran a wlan report and it said that on 189 occasions 'The driver disconnected while associating.' I have tried uninstalling drivers and restarting the laptop but having no joy. Please help!!

Thank you in advanced,

Rob.

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3 Replies
idata
Community Manager
414 Views

Hello Rastle89,

 

 

We understand you're having connectivity issues on your ASUS* laptop.

 

 

In order to better assist you, we would like to have more information:

 

 

- Please share your latest WLAN report with us.

 

- Download and run the https://downloadcenter.intel.com/download/25293 Intel® System Support Utility while connected to your network. This application will save your current hardware configuration and settings into a report.

 

 

To share these files you will need to switch over to the advanced editor while replying.

 

 

We look forward to hearing back from you.

 

 

Best regards,

 

Carlos A.
RAstl
Beginner
414 Views

Thanks for your prompt reply. I've attached what you asked for, thanks again!

idata
Community Manager
414 Views

Hello Rastle89,

We have reviewed the reports provided and noticed that your computer doesn't use an Intel® Wireless Adapter. Our best recommendation in this case will be to engage your computer manufacturer for support.

- https://www.qualcomm.com/drivers Qualcomm driver support.

 

- http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support Websites.

We did notice that you're connecting to your router using a legacy network type (802.11g). While these standards are backward compatible, legacy networds do have with more limitations and possible issues. To help decrease these issues, it's important to make sure that your router is using the latest firmware available through it's manufacturer or your internet service provider.

We hope this information helps.

Best regards,

 

Carlos A.
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