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FMart20
Beginner
1,906 Views

Wireless AC 3160 Bluetooth don´t work

Hello, I would like to ask a question I bought your wireless card Dual Band AC 3160 with Bluetooth, however my computer does not recognize the Bluetooth ... My computer is an acer aspire E1-571G and my windows is the pro 10, in my device manager no Enjoy the bluetooth icone, in the services.msc also do not have ... What do I have to do to make this work?

I installed your drivers 19.50.1

please help intel_admin CommunityAdmin itpnadmin

Olá,

gostaria de colocar uma questão?

eu comprei a vossa placa de wireless Dual Band AC 3160 com Bluetooth, no entanto o meu computador não reconhece o Bluetooth... O Meu computador é um acer aspire E1-571G e meu windows é o 10 pro, no meu gestor de dispositivos não aprece o icone do bluetooth, nos serviços.msc também não tenho... Eu instalei os vossos drivers 19.50.1

O que tenho de fazer para isto funcionar?

0 Kudos
4 Replies
AlHill
Super User
317 Views

You cannot add or install this adapter yourself. Only OEMs and Integrators are allowed to install these cards.

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005687.html Regulatory Information Regarding Hardware Installation or Upgrade

Regarding the card not working properly:

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005846.html Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?

Contact the laptop manufacturer for further support.

Doc

FMart20
Beginner
317 Views

Al_Hill Thanks for your response.

But the wireless works, only bluetooth is not? It's normal?

FMart20
Beginner
317 Views

idata
Community Manager
317 Views

Hello Martinho89,

As doc mentioned, we do not support custom integration of Intel® Wireless adapters, we advise you to contact the http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support for assistance so they can let you know if this adapter is supported with your PC and how to perform a successful installation.

In our best effort, we checked the picture from device manager and there is no reference about the Bluetooth Radio, or any unknown device, so your PC does not seem to be detecting it. To discard this, try installing the https://downloadcenter.intel.com/download/26667/Wireless-Intel-Wireless-Bluetooth-Software-for-Windo... Download Intel® Wireless Bluetooth® Software for Windows® 10 . For further assistance, please contact your PC manufacturer.

Regards,

 

Jonathan B.
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