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Wireless-AC 9560 160Mhz Code10

MarkM2
Beginner
2,093 Views

Hi,

I have been struggling with the following issue for almost a year (I forgot the exacts dates) now. I come to the conclusion that maybe here I will find answers. 

 

The problem started when wifi and bluetooth stopped working. Cheked device manager and it showed error Code 10. I dug into solutions, I have tried multiple drivers, clean windows installs (win 10 and 11 as well, currently on 11), BIOS updates, BIOS lock/unlock of wireless chip. All of these worked for a brief period of time, sometimes I managed to get the adapter running and I could use the built in WIFI and Bluetooth, but after each restart they failed again and Code 10 appeared. I would not think that this is a hardware issue as it sometimes works (5% of the time, 95% of the time it does not). 

Specs:
Asus Vivobook S330FN 
Processor: Intel Core i5-8265U
Memory: 8GB LPDDR3 2133 MHz
Graphics : 2GB NVIDIA GeForce MX150 GDDR5
Storage: 512GB M.2 NVMe™ PCIe® 3.0 SSD

Device manager:

MarkM2_0-1661683794601.png


Events: Error#1 
Device PCI\VEN_8086&DEV_9DF0&SUBSYS_00348086&REV_30\3&11583659&0&A3 had a problem starting.

Driver Name: oem64.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw08
Lower Filters:
Upper Filters: vwifibus
Problem: 0x15
Problem Status: 0x0

Error#2

Device PCI\VEN_8086&DEV_9DF0&SUBSYS_00348086&REV_30\3&11583659&0&A3 had a problem starting.

Driver Name: oem13.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw08
Lower Filters:
Upper Filters: vwifibus
Problem: 0x0
Problem Status: 0xC00000E5

 

MarkM2_2-1661684888766.png

Thank you in advance,
Mark

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3 Replies
Jean_Intel
Employee
2,067 Views

Hello MarkM2,


Thank you for posting on the Intel️® communities.  


As you have performed extensive troubleshooting steps and have not resolved your issue just yet. We would recommend contacting your original equipment manufacturer (OEM) for additional support, and they may have the option to perform a hardware test to discard this possibility.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
2,055 Views

Hello MarkM2,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
2,038 Views

Hello MarkM2.


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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