Wireless
Issues related to Intel® Wireless Adapters and technologies
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Wireless Bluetooth update

_MrFore7t
Beginner
422 Views

После обновления Bluetooth до версии 22.120.0 не пропадает уведомлении о наличии обновления, при повторное попытке обновить, программа установки просто не предоставляет меню режимов установки, только операции с уже обновленным Bluetooth.

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4 Replies
AndrewG_Intel
Moderator
364 Views

Hello @_MrFore7t

Thank you for posting on the Intel® communities.

Пожалуйста, имейте в виду, что я могу поддержать вас только на английском языке. Я использовал инструмент веб-перевода для перевода этого ответа, следовательно, может быть какой-то неточный перевод.


We understand that you have some inquiries regarding Wireless Bluetooth update issues.

We will send you an email to the email address associated with your profile in order to confirm some contact information.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
320 Views

Hello _MrFore7t

Thank you for your response via email.

 

In order to review this behavior further, could you please provide us with the following information?

1- What is the model of the Intel® wireless adapter on your system? Also, is the Intel® wireless adapter the original adapter that came pre-installed on your computer? Or did you integrate/replace it on the computer?

2- How are you trying to install the driver? For instance:

  • Are you downloading the Bluetooth driver from your computers manufacturer's website and installing the customized driver they provide?
  • Or, are you manually downloading the generic Intel® Bluetooth driver from our Download Center website?
  • Or, are you trying to update the driver using Intel® Driver & Support Assistant (Intel® DSA)?

3- Please confirm the actual Bluetooth driver version running on the system. Please follow these steps and provide us with a screenshot from it:

  • Press Windows+X on your keyboard or right-click the “Start” button
  • A menu will appear. Select “Device Manager” from the list.
  • Expand the "Bluetooth" section
  • Right-click on "Intel® Wireless Bluetooth"
  • Click on the "Driver" tab and provide us with a screenshot.

 

4- Please provide a screenshot showing "the notification about the availability of an update does not disappear".

5- Besides this behavior trying to update the Bluetooth driver, are you having any other issues with Bluetooth functionality or WiFi?

6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

AndrewG_Intel
Moderator
291 Views

Hello _MrFore7t

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
269 Views

Hello _MrFore7t

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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