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jstod4
Beginner
323 Views

Wireless-ac 7260 problems

card worked great when i bought it, but since about august this year (2019) i get multiple errors per day. if i'm watching a video it'll freeze for a few seconds and go all robotic. windows troubleshooting says it's because the "default gateway is not available" and it resets the adapter. it's gotten bad enough that i've had to implement a solution to bypass the troubleshooter altogether because it takes too long. i have to run this solution multiple times in a row sometimes, and when it's really bad i don't even get 5 minutes in between needing to run it. please help me. i've tried everything i can find and this is my last resort.

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4 Replies
Wanner_G_Intel
Moderator
52 Views

Hello jstod4,

 

Thank you for submitting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your system configuration:

 

  • If possible, please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.

 

  1. Intel® SSU Download link
  2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
  3. Click on the menu where it says "Summary" to change to "Detailed View".
  4. To save your scan, click on "Next", then "Save".

 

  • Could you please attach pictures of the error messages you are receiving?
  • Does this issue happen when you watching videos only?
  • Did the Intel® Wireless Adapter come preinstalled in the system?

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
52 Views

Hello jstod4,

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
52 Views

Hello jstod4,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

52 Views

Got the info from this forum:

 

 

The problem is the newer Intel drivers, as many have pointed out.

 

Now to those remaining, take the steps that intel techs pointed out months ago, which involves:

 

* removing all intel network software from your 'add/remove applications"

 

* rolling back your driver version. This is done by going uninstall driver in device manager and choosing 'also remove software' tick box.

 

* Rescan again so it shows again, then repeat, and repeat, and repeat, till you get sick of repeating!

 

* Use CCleaner and clean your registry of any shit leftover, use windows disk cleanup etc. (good practise)

 

* Rescan till nothing shows, restart, repeat.. (now they didn't tell you about this repeating! hehe)

 

* Most of those who are onto it, won't have to repeat so much, but if you have been stuffing around trying to fix this, then there is a lot of rubbish to clean.

 

* Reboot

 

* It will reinstall it, check the version, is it the MS version? We are looking for version: 17.15.0.5 or simular 17x version.

 

Now you check your wifi, and it should be mint.

 

Now to stop Windows Update reinstalling the shitest driver from intel again, you can google this:

 

 

https://www.google.co.nz/search?q=how+to+stop+windows+10+installing+drivers&rlz=1C1CHBF_enNZ806NZ806...

 

 

To anyone still having disconnect issues with the ac-7260 module, please try falling back on the driver version. Doing so has worked for many, including myself.

 

You can get drivers from Microsoft (Update catalog) here: https://www.catalog.update.microsoft.com/Search.aspx?q=ac-7260 Try drivers prior to 18.33.x.x.

 

If it works for you, please leave a comment here so others will know.