bluetooth headaches

[windows_guru]

It seems that bluetooth has been at issue for eons. My 13th gen box with the AX211 is par for problems as much as my old 8th gen machine with an old card.

[JedG_Intel]

Hello windows_guru

I'm sorry to hear about the experience that you had with Bluetooth connection. To address this properly, please help to clarify some information.

1. Were you able to have Bluetooth connection in a normal/expected performance before?

2. Is Bluetooth visible in device manager?

3. Are there specific device/s that gets disconnected from Bluetooth?

4. Is this a laptop or desktop system?

5. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[windows_guru]

My machine is a Dell Latitude 5440 with an Intel i5-1345U CPU and 64GB RAM. The card is the Intel AX211 which is socketed but I am not in a rush to replace it yet.

Mice, headphones and other gadgets are problematic. I constantly have to remove and pair up mice and headphones and earbuds

[JedG_Intel]

Hello windows_guru,

Thank you for sharing this information. Kindly also share the SSU report as it'll help me with the investigation.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[windows_guru]

I have since acquired a different machine that seems to be working better. I now have a Dell Precision 3480 which has a i5-1340P CPU and it uses DDR5 which makes this machine dramatically faster. The same WiFi card seems to work profoundly better suggesting the other machine has some issues.

[JedG_Intel]

Hello windows_guru,

I appreciate this from you. Based on the information you provided, I concur that there appears to be an issue with the other machine, as the same Wi-Fi card functions correctly with the newly acquired Dell Precision 3480. Please let me know if I may proceed with closing this inquiry or if you have any further questions.

Best regards,

Jed G.

Intel Customer Support Technician