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brownjam
Beginner
110 Views

bluetooth not working

Not sure if this is the right place to post this, but I have ran into a problem that my Intel(R) Wireless Bluetooth(R) has stopped working. I have went to the Device Manager on my PC and the bluetooth has a red triangle on it and when I go into properties I get error code 10. I started by trying to see if there was any new drivers available, everything I have tried there only says that the drivers are up to date. I then tried uninstalling the driver and installing the appropriate driver from this linkhttps://downloadcenter.intel.com/download/30326/Intel-Wireless-Bluetooth-for-Windows-10 , this has not worked either. I am unsure of what to try here, I have contact microsoft to see if it was an issue with recent updates for Windows 10 (they directed me to the above link). The maker of the PC recommends going to Intel as well for the driver. I would like to get this sorted out because wireless headphones are only audio output I have for my PC. 

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3 Replies
DeividA_Intel
Moderator
88 Views

Hello brownjam,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  



2. Is the Wi-Fi working?


3. Is this issue recent? When did it start?


4. Are you using a laptop or desktop computer?


5. Have you run the optional updates for Windows?


6. Is this the original adapter or did you install it?


7. Have you updated the BIOS?




Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
73 Views

Hello brownjam,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  



Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
49 Views

Hello brownjam,  


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


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