computer wakes up from sleep mode

[Anonymous]

Hello,

My system:

Desktop PC, Intel Core i7-14700, Killer E3100G 2.5 Gigabit Ethernet Controller, BIOS version Dell Inc. 2.11.0, Windows 11

My problem:

The PC wakes up from sleep mode by itself (the hibernate mode works, here the PC does not wake up). The peripheral devices that are connected via USB are definitely not the problem. My assumption is that the network adapter is the cause. If I deactivate it in the device manager, the problem disappears.

What I have tried so far:

1. device manager > network adapter Killer E3100 > power management > allow this device to wake the computer > disabled
2. device manager > Network Adapter Killer E3100 > Advanced > Wake on Magic Packet > disabled
3. device manager > Network Adapter Killer E3100 > Advanced > Wake on pattern match > disabled
4. device manager > Network adapter Killer E3100 > Advanced > Shut down Wake-On-Lan > disabled

None of these measures were successful. There are also no options in the BIOS power options that could help me (see attachment). I don't know what else I can try. This is annoying. Can you please help me?

Many thanks in advance

[Sazirah]

Hi Maddi,

Thank you for posting in Intel Ethernet Communities.

We appreciate you reaching out to us regarding the reported issue. To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns.

Therefore, I will be moving this discussion to the respective team.

This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

Hope this clarifies.

Regards, 

Sazzy_Intel

Intel Customer Support Technician

[RandyT_Intel]

Hi Maddl,

I would like to understand more about the issue you're facing so that I can offer accurate support and recommendations. Could you please answer the following questions?

• Are there any scheduled tasks or updates that could be set to wake the computer from sleep mode?
• Have you tried updating or reinstalling the network adapter drivers to see if that resolves the issue?
• Have you checked the Event Viewer for any logs or events that might indicate what is causing the system to wake up?
• Is the issue consistent, or does it happen at specific times or under certain conditions?
• Have you tried disconnecting the network cable or disabling Wi-Fi to see if the issue continues without any network connection?
• Are there any power management settings in the operating system that might be affecting the sleep mode behavior?
• Have there been any hardware or software changes made to the system recently?
• Is the network adapter the one that originally came with the system, or did you upgrade it at some point?

Additionally, could you provide an SSU report? This will give me an overview of your system's specifications and configuration, which could assist in diagnosing the issue.

Your responses will help me narrow down the potential root cause of the wake-up issues you're experiencing.

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hi Maddl,

I wanted to check in to see if you've had a chance to review the questions provided. Please let me know if you still need assistance from us so I can determine the best next steps.

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hi Maddl,

Since I haven't received any response from you, I will proceed with closing this case. Please feel free to submit a new ticket if needed, as this case will no longer be monitored.

Randy T

Intel Customer Support Technician