connection keeps dropping

[BruceBH]

Hello,

I have an Intel(R) Wi-Fi- 6 AX3200 160MHz in a Dell system, and was working until recently.  The connection drops after 1 or 2 minutes and when I connect it again it asks for the password to the router.  I can browse for a short while but disconnects again.

I have removed the software and reloaded it with the same result.

Any guidance would be greatly appreciated.

Thanks,

Bruce

[Mike_Intel]

Hello BruceBH,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Can you provide the complete model of your system?
2. Let me also confirm, are you using Intel AX200 wireless controller?
3. Did you change any settings before the issue started?
4. As for the wireless controller. Did you manually install this on your system as an upgrade or this is embedded on the system?
5. Aside from the software, what are the other troubleshooting steps that you try?
6. For me to review the hardware and in the installed driver. Please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[BruceBH]

Hello Michael,

Here is the information you have requested:

Can you provide the complete model of your system?

Dell Studio XPS 435T/9000

Let me also confirm, are you using Intel AX200 wireless controller?

Yes, Intel(R) Wi-Fi 6 AX200 160MHz

Did you change any settings before the issue started?

No

As for the wireless controller. Did you manually install this on your system as an upgrade or this is embedded on the system?

This was an added device.

Aside from the software, what are the other troubleshooting steps that you try?

I have changed the slot the device was plugged into, with the same result.

For me to review the hardware and in the installed driver. Please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

See the attached file

Thank you for your help with this issue!

Bruce

[BruceBH]

System is running Windows 10...

[Mike_Intel · Accepted solution]

Hello BruceBH,

Thank you for the update.

Before we proceed, I want to kindly set the expectation that your system is an OEM model from a third-party manufacturer. Because it includes components from other vendors, our support capabilities are somewhat limited.

If the recommendations we provide do not resolve the issue, the best next step would be to contact the system manufacturer directly for further assistance. They will have the most comprehensive knowledge of the specific configuration and components in your system.

Please try clean installation of the Intel generic driver. Kindly refer to the link below for the steps and the link of the latest driver:

Clean Installation of Wireless Drivers

Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello BruceBH,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[BruceBH]

Hello Michael,

Sorry it took so long to get back to you.

I uninstalled the old drivers, and reinstalled the latest from the Intel site.....

So far it has not dropped out, so I am hopeful that this was the fix.

If I have more issues, I will reach out.

Thank you for your help, I do appreciate it!

Thanks,

Bruce

[Mike_Intel]

Hello BruceBH,

Thank you very much for the update! I'm happy to hear that your system is now working well.

Since the connection issue has been resolved, I will be closing this inquiry. If you need any further assistance, please feel free to start a new question, as this thread will no longer be monitored.

Thanks again and have a wonderful day!

Best regards,

Michael L.

Intel Customer Support Technician