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failure message when updating intel software

Mark37
Beginner
771 Views

keep getting "failure to install message after trying to install update "Intel Network Adapter Driver For Windows 10" and no explanation from this board

 

 

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VonM_Intel
Moderator
707 Views

Hi, Mark37.

Thank you for bringing this matter to our attention within our Community. The error message "failure to install" indicates that the installation of the update for the "Intel Network Adapter Driver for Windows 10" was unsuccessful. This could happen due to various reasons such as compatibility issues, incomplete downloads, or existing driver conflicts. Could you please provide more details about the error message you're seeing? Sharing a screenshot that displays the exact error message would be helpful. This will assist us in troubleshooting the issue and identifying any error codes that could expedite finding a resolution. I do not have sufficient details about your hardware and software configuration to help you. As such, please run the SSU report so I can check important details such as OS build#, Wi-Fi driver version, errors logged in the system, etc).


Moreover, If you've already taken any steps to address this issue before reaching out to us, please provide those details to avoid redundancy.


Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician


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JedG_Intel
Moderator
502 Views

Hello Mark37,


As of the moment, Von is away so I'll be handling the thread. I wanted to check if you had the chance to review the information that was posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.


Best regards,

Jed G.

Intel Customer Support Technician


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JedG_Intel
Moderator
446 Views

Hello Mark37,


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Jed G.

Intel Customer Support Technician



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