habis saya update driver wireless dan blootooth jadi ga bisa dipakai, tolong bantuannya

[Bakpou]

[Subhankar_Intel]

Hello Bakpou,

Thank you for reaching out on the Intel Community. I hope you're doing well.

I’m sorry to hear that you’re experiencing issues with your Intel wireless adapter. We’ll do our best to assist you in resolving this.

To help us better understand and analyze the problem, could you please provide the following details:

• What is the model of your Intel wireless adapter?
• Was it pre-installed on your system, or did you install it separately?
• Which driver version are you currently downloading that is causing the issue?
• Have you experienced this issue with any previous driver versions as well?

We look forward to your response.

Subhankar

Intel Customer Support Technician

[Bakpou]

Hello,
Here are the details you requested:
• What is the model of your Intel wireless adapter?
Intel® Wi-Fi 6 AX101
• Was it pre-installed on your system, or did you install it separately?
It was pre-installed on my system (Axioo HYPE Flex 5+ Max).
• Which driver version are you currently downloading that is causing the issue?
I tried installing the latest Intel® Wireless Wi-Fi Drivers for Windows 10 and Windows 11 (version 22.xx), but the installation failed.
• Have you experienced this issue with any previous driver versions as well?
No, I have not experienced this issue before. The Wi-Fi was working normally prior to reinstalling Windows 11. The problem started after reinstalling the OS, and now the device appears as "Network Controller" with Code 28.

[Tharun_Intel]

Hello, Bakpou,

I hope you are doing well.

Thank you for getting back to us and for providing the requested information — we truly appreciate your time and cooperation.

We understand that you have been experiencing a wireless connectivity issue with your Intel® Wireless Adapter, and we completely understand how disruptive this can be to your day-to-day activities. Please be assured that we are fully committed to helping you resolve this as quickly as possible.

To assist you further, we would like to recommend following the step-by-step troubleshooting guide below, which has been specifically designed to address wireless driver and connectivity-related issues:

Intel® Wireless Adapter Troubleshooting Guide: https://www.intel.com/content/www/us/en/support/articles/000031150/wireless/wireless-software.html

This guide will walk you through driver reinstallation steps, connectivity diagnostics, and recommended settings to help restore normal wireless functionality on your system.

Once you have had the opportunity to follow the steps outlined in the guide, please do not hesitate to reply to this email and let us know the outcome. Your feedback is important to us, and it will allow us to determine the best next steps to ensure your issue is fully resolved.

Additionally, if you would prefer a more hands-on experience, we would be happy to schedule a remote support session or arrange a callback at a time that is most convenient for you — so we can work through this together in real time and get you back up and running as quickly as possible.

Thank you again for your patience and for choosing Intel. We look forward to hearing from you soon.

Tharun

Intel Customer Support Technician.

[Tharun_Intel]

Hello Bakpou,

I hope you are doing well.

We wanted to follow up and check in on how things are going with your Intel® Wireless Adapter connectivity issue.

Were you able to go through the troubleshooting guide we shared in our previous email? We hope the steps were helpful and that your wireless connectivity has been restored.

If you are still experiencing any issues or have any questions, please don't hesitate to reply to this email — we are here to help and happy to assist with any next steps.

We look forward to hearing from you!

Tharun

Intel Customer Support Technician.

[Tharun_Intel]

Hello Bakpou,

We hope you are doing well!

We wanted to take a moment to follow up one last time regarding your Intel® Wireless Adapter connectivity issue. Having not heard back from you after our previous emails, we are hoping that means your issue has been resolved and things are back to running smoothly — and that truly makes us happy!

As we have not received a response, we will be closing this support thread effective today, April 27, 2026. Please be aware that this thread will no longer be actively monitored going forward.

We completely understand that life gets busy, and if by any chance your concern is still unresolved or if a new question comes up down the road — please do not hesitate to initiate a new support request. Our team will always be right here, ready and glad to help you.

Thank you sincerely for your patience, and for being a valued part of the Intel® community. It has truly been our pleasure assisting you, and we wish you all the best ahead!

Tharun

Intel Customer Support Technician.