intel killer performance suite status "no adapter connected"

[cam8528]

my intel killer performance suite used to let me use wifi analyzer and browser just fine but i noticed the other day it has a problem. like the drivers are all installed and up to date and everything works properly except the intel killer performance suite app; it doesnt start on computer boot up either like it used to. please help me fix this so i can get killer performance suite to recognize my connected devices so i can use wifi analyzer again. https://imgur.com/a/ct9O6Wy

[KentRusselP_Intel]

Hi cam8528,

Thanks for reaching out to the Intel Community Forum! I appreciate your message and I’m here to help you out. Since both adapters show up correctly in Device Manager but aren’t detected by the Killer Performance Suite, it’s likely there’s some software corruption going on. To get a better idea of what’s happening and provide the right support, could you please share the following info:

• What version of the Killer Performance Suite are you using? (You can check this in the app settings or under “About.”)
• When was the last time you updated the Killer software and the drivers?
• In Task Manager → Details tab, do you see any “Killer” processes running? Does the Killer Performance Suite briefly appear and then close when you try to launch it?
• Have you used any PC cleanup tools or registry cleaners recently?
• Are you running the Killer app using the same user account that installed it?

Also, please try this:

1. Open services.msc
2. Look for Killer Network Service and Killer Analytics Service
3. If either is stopped, try starting it manually — let us know what happens when you do.

To help us understand your system setup better, we’d also appreciate it if you could send us the Intel® System Support Utility (SSU) logs. These logs give us key details about your hardware and software environment, which are super helpful for troubleshooting.

Here’s how to do it:

1. Download and run the Intel® SSU tool
2. It will generate a text file with your system info
3. You can follow this guide for step-by-step instructions: Help Guide for the Intel® System Support Utility
4. Once done, please attach the file to your reply

If you have any other questions or need help with anything else, feel free to reach out!

Best regards,

Kent Russel P.

Intel Customer Support Technician

[cam8528]

Here are the results.

[KentRusselP_Intel]

Hi cam8528,

I’ll begin investigating this issue using the SSU logs you provided. However, to help further isolate the problem, please confirm whether you’ve already followed my previous recommendations:

1. Open services.msc
2. Locate Killer Network Service and Killer Analytics Service
3. If either service is stopped, try starting it manually and let us know what happens.

Additionally, please confirm the following:

• What version of the Killer Performance Suite are you currently using? (You can find this in the app settings or under “About.”)
• When was the last time you updated the Killer software and drivers?
• In Task Manager → Details tab, do you see any “Killer” processes running? Does the Killer Performance Suite briefly appear and then close when you try to launch it?
• Have you used any PC cleanup tools or registry cleaners recently?
• Are you running the Killer app using the same user account that installed it?

If you have any other questions or need further assistance, feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[cam8528]

ok so both of the killer services are running in msc. i'll double check. they're called:

ok all FOUR killer services are running. see image

now lets see...

what version of killer performance suite am i using?

i like to keep all my software up to date.

version: version not listed in killer app. next best thing: killer version in Settings>Apps (see image)

version: 36.25.3250 

Latest driver install date: 10/16/2025 from: I got an email from my manufacturer (Dell) stating there was a new update for your device. i installed the update yesterday and it just so happened to be a killer UWD driver.

Software/Driver updaters in use:

Norton Driver updater

Dell SupportAssist

Intel Driver & Support Assistant

i check all of these frequently and keep everything REALLY up to date. i use these to cross check each other, see who is lagging behind in driver updates.  everything looks good at this time, except i just noticed this unique killer performance suite software anomaly. no devices detected? odd....

in task manager, yes killer apps are running automatically. however the killer performance suite app doesn't start upon computer boot up (it used to). 

task manager -> details (see image)

this is the best i got for you, kent. thanks for your time.