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intel wifi 6 ax201 error code 49

lacc
Beginner
163 Views

I have a Rog Strix z490 e-gaming with onboard Intel Wifi 6 ax201 , and Wifi is not working.

In Device Manager show a alert icon in the device and in propoerties i can see that showing  Error 49.

I made a clean uninstall driver and installed  new 23.100.0

I updated Bios

Update Windows 11

And still not working

 

Windows 11Version 10.0.26100 build 26100

Intel i9-10900k CPU 3,7Mhz 3696 10 cores , 20 logical

Bios Mode ASUSTek

Rog Strix z490 e-gaming

Rev 1.xx

 

Everything is working... just Wi-Fi it´s not working.

 

Could anybody help me? I navigated in many Foruns and nothing worked!

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3 Replies
DhannielM_Intel
Moderator
106 Views

Hello lacc,


Thank you for posting in the community. I have a few questions to help diagnose the issue, and I see you've already done a clean uninstall of the Wi-Fi driver. Please answer the following questions:


  1. Is the motherboard new? If not, did this issue appear recently?
  2. Was the Wi-Fi driver you were using previously from your motherboard manufacturer?
  3. Have you tried rolling back the Wi-Fi drivers for testing?
  4. Were you able to have a normal/expected wireless connection performance before?
  5. Have you contacted Asus about this issue?


Also, please note that this is an OEM device, so we will try to assist you with general troubleshooting steps. However, if the issue persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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DhannielM_Intel
Moderator
64 Views

Hello lacc,


I hope this message finds you well. I wanted to check in and see if you had an opportunity to review the questions I sent earlier. Your feedback is important, so please let me know when you can, and we can proceed with the next steps to address the issue.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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DhannielM_Intel
Moderator
33 Views

Hello lacc,


As I haven't received a response, I will be closing this inquiry. Should you require further assistance, please submit a new question, as this thread will no longer be monitored.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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