Wireless
Issues related to Intel® Wireless Adapters and technologies
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wireless problems

llVIU
Novice
426 Views

Windows 10, intel wi-fi 6 AX200 160MHz, wi-fi keeps dropping randomly, seemingly more and more frequently lately. I would test with ethernet but it's impossible to do it in my personal situation, although I'm 100% convinced I would not get dropped anymore.

 

Tried using an external adapter d-link AC600 but it sees the network and just says "can't connect to network".

 

So I assume it's hardware/software issues with the intel bit.

 

Updating windows/wi-fi drivers, downloading, reinstalling, rollback, I observe no difference (although hard to tell with a randomly occuring issue)

 

"computer management" says but I'm not sure how to upload the data here. As screenshot or xml view? Here is an example of ONE of the messages that keeps appearing every single time:

 

6062 - Lso was triggered

 

- System>
  Provider Name="Netwtw10" />
  EventID Qualifiers="32768">6062</EventID>
  Version>0</Version>
  Level>3</Level>
  Task>0</Task>
  Opcode>0</Opcode>
  Keywords>0x80000000000000</Keywords>
  TimeCreated SystemTime="2022-01-27T21:44:00.4859626Z" />
  EventRecordID>25763</EventRecordID>
  Correlation />
  Execution ProcessID="4" ThreadID="5232" />
  Channel>System</Channel>
  Computer>LAPTOP-R459N7TL</Computer>
  Security />
  /System>
- EventData>
  Data>\Device\NDMP32</Data>
  Data>Intel(R) Wi-Fi 6 AX200 160MHz</Data>
  <Binary>000000000200300000000000AE170080000000000000000000000000000000000000000000000000</Binary>
  </EventData>
  </Event>

 

\Device\NDMP32
Intel(R) Wi-Fi 6 AX200 160MHz
000000000200300000000000AE170080000000000000000000000000000000000000000000000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 00000000 00300002 00000000 800017AE
0010: 00000000 00000000 00000000 00000000
0020: 00000000 00000000


In Bytes

0000: 00 00 00 00 02 00 30 00 ......0.
0008: 00 00 00 00 AE 17 00 80 ....®..€
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

 

I downloaded the intel pc report software thingy and it's attached

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9 Replies
n_scott_pearson
Super User Retired Employee
418 Views

Try disabling the Lso feature; this has worked for a lot of other people. Here's what to do:

  1. From Device Manager, double-click on the entry for your Wireless card and then click on the Advanced tab.
  2. Select Large Send Offload V2 (IPv4) and set the value to Disabled.
  3. Select Large Send Offload V2 (IPv6) and set the value to Disabled.
  4. Click OK.

Hope this helps,

...S

llVIU
Novice
406 Views

Hello, if you're retired and not actually an employee of intel then thank you very much for the reply. And thanks for the useful suggestion.

 

Although I have no such option on top of the fact that they're all in german and I can't switch the language. I already set windows to english.

 

p.s. with cmd-> ping 8.8.8.8 -t I do get a lot of high ping and packet loss, about 1-10% but the wi-fi drop is outright being disconnected entirely for a second

n_scott_pearson
Super User Retired Employee
393 Views

Yes, retired and time on my hands. I help where I can - especially with older products where Intel, like so many other companies, has abandoned their customers.

Oddly enough, I am not seeing those items in the properties for my AX210 card either (well, so much for passing on that tidbit any longer).

Ok, moving on, please explain the "...and just says "can't connect to network"." comment. Are you saying that you also could not connect using a USB-based adapter? If that's the case, it could be an indication of a different type of issue...

...S

llVIU
Novice
369 Views

thanks again for the help.

 

Correct, I tried to test if I can connect to wi-fi using an external usb-adapter and it only sees the wi-fi which it can't connect to.

I tried using the phone hotspot and it drops 10 times less often (which is acceptable since wi-fi drops 10-15 times a day)

I tested using a software "ping plotter 5" and apparently I have a lot of packet loss.

My question to you now: is it possible that I am getting ddossed? is it possible that changing my IP would solve the problem? Is it possible to change my IP without me having access to the router information/admin credentials? Changing my ip in network settings doesn't actually change my real ip. I will have to try later to get a ladder and disconnect the landlord's wi-fi without his permission because at this point getting disconnected 15 times a day every day and lagging is not tolerable anymore. I'd even have to move out.

 

 

DeividA_Intel
Moderator
362 Views

Hello llVIU,  

  


Thank you for posting on the Intel® communities.  I understand you are having issues with your Intel® Wi-Fi 6 AX200 (Gig+).

  


In order to better assist you, please provide the following:  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

3. Is the Bluetooth working? 

4. Did you notice the issue after a system update? When did it start?

5. What is the brand and model name of your router?

6. Do you see any error code in the task manager under your wireless adapter?


   

Regards,  

Deivid A.  

Intel Customer Support Technician  


llVIU
Novice
352 Views

1. Already uploaded in the first post

2. original adapter, I did not change/install

3.bluetooth is working

4. I'm not sure, windows keeps updating and installing without notifying or asking for permission, it's possible. I checked for updates and installed some **after** I noticed the issue growing. It made no difference

5.I do not have access to router, it's the landlord's router and she/he keeps it out of reach

6. Task manager? I don't see how it's possible to see error codes in task manager. I already uploaded some error codes from "computer management"

DeividA_Intel
Moderator
342 Views

Hello llVIU, 


Thanks for the information provided. Based on your issue, please try the following:


1. Based on your report, try to update your Windows version and built (not to Windows 11).

2. Perform a clean install of the Intel drivers:

3. Perform a cold reboot:

  • This refers to fully shutting down the device and removing all sources of power, including batteries if applicable, then repowering. 

4. Restart the WLAN service:

  1. Press Windows Key + R and enter “services.msc” followed by the ENTER key.
  2. Find “WLAN AutoConfig” in the list of services, right-click it and select Properties.
  3. Press Start & change the startup type to "Automatic".
  4. Restart your computer



Regards,  

Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
321 Views

Hello llVIU,  

 

  

Were you able to check the previous post? Please let me know if you need more assistance.   

 

  

Regards,  

Deivid A.  

Intel Customer Support Technician  

 

DeividA_Intel
Moderator
312 Views

Hello llVIU, 



We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you. 

  

  

Regards,  

Deivid A.  

Intel Customer Support Technician 


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