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oneAPI windows installer crashes - installation not possible

CBra
Beginner
1,965 Views

I m having issues with opeAPI installer on Windows 10. Have tried the online AND the offline version. Both installer exes crash immediately after starting the executable.

Installer w_BaseKit_p_2021.4.0.3421.exe and w_BaseKit_p_2021.3.0.3221_offline.exe.

The system actually does nothing, not even display an erro message. The only information I get is in the windows event viewer:

 

Faulting application name: w_BaseKit_p_2021.4.0.3421.exe, version: 2021.4.0.3421, time stamp: 0x5ece5ced
Faulting module name: w_BaseKit_p_2021.4.0.3421.exe, version: 2021.4.0.3421, time stamp: 0x5ece5ced
Exception code: 0x40000015
Fault offset: 0x00045c5e
Faulting process id: 0x55d0
Faulting application start time: 0x01d7b92eba414e8e
Faulting application path: w_BaseKit_p_2021.4.0.3421.exe
Faulting module path: w_BaseKit_p_2021.4.0.3421.exe
Report Id: 7c674d06-d137-420e-972a-2f5c3d7a4350

 

 

 

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1 Solution
Soumya_M_Intel
Moderator
1,911 Views

Hi CBra,


Thanks for posting your concern on the forum and reaching out to us via Online Service Center. Please make sure the below requirements are met.


  • 3 GB of disk space (minimum) if only installing compiler and its libraries: Intel oneAPI DPC++/C++ Compiler, Intel® DPC++ Compatibility Tool, Intel® oneAPI DPC++ Library and Intel® Threading Building Block
  • Maximum of ~24 GB disk space if installing all components


Note: During the installation process, the installer may need up to 6 GB of additional temporary disk storage to manage the download and intermediate installation files.


However, if you are facing the issue while all the requirements are met then please get back to us with the log files from the below path.


Path- C:\Program Files (x86)\Intel\oneAPI\logs


The logs will allow us to understand the issue better.


Regards,

Soumya


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3 Replies
Soumya_M_Intel
Moderator
1,912 Views

Hi CBra,


Thanks for posting your concern on the forum and reaching out to us via Online Service Center. Please make sure the below requirements are met.


  • 3 GB of disk space (minimum) if only installing compiler and its libraries: Intel oneAPI DPC++/C++ Compiler, Intel® DPC++ Compatibility Tool, Intel® oneAPI DPC++ Library and Intel® Threading Building Block
  • Maximum of ~24 GB disk space if installing all components


Note: During the installation process, the installer may need up to 6 GB of additional temporary disk storage to manage the download and intermediate installation files.


However, if you are facing the issue while all the requirements are met then please get back to us with the log files from the below path.


Path- C:\Program Files (x86)\Intel\oneAPI\logs


The logs will allow us to understand the issue better.


Regards,

Soumya


Soumya_M_Intel
Moderator
1,881 Views

Hi CBra,


Please let us know if there are any further concerns.


Regards,

Soumya


Soumya_M_Intel
Moderator
1,856 Views

Hi CBra,


I assume that your issue is resolved. However, if you need any additional information, please post a new question as this thread will no longer be monitored by Intel®. 


Have a nice day ahead.


Regards,

Soumya


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