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Error de Controlador Audio para windows 11

Lucia15
Beginner
2,127 Views

No me reconoce dispositivos de audio mi PC.
Quise instalar en mi notebook el Controlador de sonido de alta definición Realtek * para Windows® 11 pero el disponible en el sitio de descargas me indica error.

Sitio: https://www.intel.la/content/www/xl/es/download/19455/realtek-high-definition-audio-driver-for-windows-10-64-bit-for-intel-nuc-kits-mini-pcs-nuc6cay.html

El error indica: Fallo de instalación del controlador de audio Realtek HD [Error code: -0001]
Ningún controlador se soportaba en este paquete de controlador.

Realtek audio driver 6.0.9360.1

 

Mi PC es LENOVO 520S-14IKB (Type 81BL) Laptop (ideapad) - Type 81BL

Y en el sitio de Lenovo solo está el que es para windows 10: 

Realtek Audio Driver for Windows 10 (64-bit) - Notebook

 

Agradezco su ayuda

 

 

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2 Replies
n_scott_pearson
Super User
2,055 Views

You are installing a driver package intended for one of the Intel NUC products, not your laptop. You should be using the proper version of the driver that is provided by Lenovo (it's *their* laptop design, after all). This is available for download here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/500-series/520s-14ikb-type-81bl/downloads/driver-list/component?name=Audio&id=3AA7F1C4-5B2A-453C-9CE2-B8FCDA8B69BA.

Hope this helps,

...S

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Lucia15
Beginner
2,024 Views

Hola, gracias por la ayuda pero sigo con el inconveniente.
Al descargar el controlador desde el sitio de Lenovo me muestra los siguientes errrores.

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