Repeated "Failure to Install" on DRiver Update

[Jergre7rfherl7]

Repeated "Failure to Install" on Driver Update

[fengding]

Could you give more details? What's your commands ?

[Vipin_S_Intel]

Hi Ralph, we would like to inform you that without knowing the exact information asked in our previous post, we are unable to resolve the issue. Could you please share the below details with us?

• The exact name of the product with its update number and build version.
• Other versions of Intel® Parallel Studio XE or Intel® one API already installed on the system.
• Is the installer an online or an offline package? 
• Installation Log files. 
  • The default path for a log file for a oneAPI installation is: C:\Program Files (x86)\Intel\oneAPI\logs 

To assist you further, we would require these details.

[Jergre7rfherl7]

Good Morning! 

Had another attempted but failed installation attempt a few minutes ago! 

Have system info on a jump drive! Need to know the best way to send this to you!

Probably as an attachment to an EMail???

If you can use an EMail of your preference, I can send you the system particulars!

My preferred EMail address is charlottehomes@gmail.com

Many, many thanks for your offer of assistance! Really love all of Intel products/services.

Ralph Yates Faulk

[Vipin_S_Intel]

Hi Ralph, we have sent you a private message. Kindly check your community inbox.

[Jergre7rfherl7]

HP ProBook 450 G4

BIOS

Version

P85 Ver. 01.48

Date

10/6/2023

MOTHERBOARD

Manufacturer

HP

Model

8231

Version

KBC Version 42.81

OPERATING SYSTEM

Edition

Microsoft Windows 10 Pro (64-bit)

Version (Build)

22H2 (10.0.19045)

Devices and Drivers

PROCESSOR

Intel® Core™ i5-7200U CPU @ 2.50GHz

GRAPHICS

Intel® HD Graphics 620

AUDIO

Conexant ISST Audio

Intel® Display Audio

NETWORKING AND I/O

Intel® Dual Band Wireless-AC 7265

Realtek PCIe GbE Family Controller

Intel® Wireless Bluetooth®

MEMORY

8 GB

STORAGE

SanDisk Cruzer USB Device

Samsung SSD 870 EVO 250GB

THIS IS THE PARTICULARS OF MY HP LAPTOP!

THANKS

RALPH FAULK

[Vipin_S_Intel]

Hi Ralph, we have sent you a private message. Kindly check your community inbox.

[Vipin_S_Intel]

Hi Ralph, thank you for sharing the details. We would like to inform you that we are routing your query to the dedicated team for further assistance.

[ACarmona_Intel]

Hello Jergre7rfherl7,

Thank you for posting in our communities.

We have checked the issue that we have, and it seems that you are having trouble updating your graphics driver in IDSA as it is having an error.

To be particular, you are having an error message of "Failure to install." In regards to that, please follow the troubleshooting steps outlined in the below link:

• Error Message: "Installation Failed" in Intel® Driver & Support Assistant (IDSA) when Installing Intel® Graphics Driver

If the issue still persists after trying the suggested troubleshooting, please share with me a photo of the IDSA showing the error that you were experiencing. By the way, may we also know why you want to update your graphics driver? Are you having any trouble with your system?

We are looking forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Jergre7rfherl7,

We are checking in with you on the driver error issue to see if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any. 

Thank you, and have a great day! 

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Jergre7rfherl7,

We are checking in with you on the driver update issue to see if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any. 

Thank you, and have a great day! 

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello  Jergre7rfherl7,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician