Blue Screen - SYSTEM_SERVICE_EXCEPTION after clicking "New Analysis" in Visual Studio 2017

[Luke]

Hello,

I downloaded Intel System Studio today (system_studio_2018.0.040_windows_target_online) and installed it. I am using the latest Visual Studio Enterprise 2017 Preview - Version 15.7.0 Preview 1.0. Please note that this computer is an AMD Ryzen 7 1700 running Windows 10, version 10.0.16299 Build 16299.

The installation went fine, however on clicking "New Analysis" under Tools->Intel VTune Amplifier 2018 -> New Analysis I receive a blue screen. The VTune window in visual studio appears for a few seconds, says what I believe is "Initialising" before blue screening.

The blue screen stop code is 0x0000003b (SYSTEM_SERVICE_EXCEPTION) and the parameters are the following:

Exception: 0x00000000c0000096, Instruction Address: 0xfffff80acf090980, Address of context record: 0xffffd20d264adc90, Unnecessary: 0x0000000000000000

The event before the stop code is the following:

The vtss service failed to start due to the following error:
%%4294967290
Param 1: vtss
Param 2: %%4294967290 76007400730073000000

I also have a 1.4gb memory.dmp file.

Let me know if there's any logs that I can upload which may help.

[Ekaterina_L_Intel]

Hello,

AMD Ryzen platform is not supported by VTune HW-based analysis and related drivers (sep/vtss), please unload the VTune drivers by running below command under Administrator:

> amplxe-sepreg.exe -u pax

After that you can try to use software algorithm (Pin-based) analysis in VTune: Basic Hotspots, Locks&Waits and Concurrency.

Regards, Katya