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Beginner
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Cannot install trial edition of VTune 2015

It extracts the files, then dies. If I keep the files around and run setup.exe manually it starts, then dies on "loading product.xml". The bottom of the log file reads: [t1410 2015.02.24 16.04.08 00000637] [wi_presenter]: INFO: Get clients for following component set: {3149A017-83E0-4629-AFDF-FACF72327B47} [t1410 2015.02.24 16.04.08 00000638] [msistd]: INFO: Internal call: error code: 259 (No more data is available. ), call: MsiEnumClients( component.c_str(), i, guid ), function:msistd::CInstaller::ComponentClients, file:sources\stdInstallLib.cpp, line:981 [t1410 2015.02.24 16.04.08 00000639] [context]: INFO: MSIComponentCodeUpgradeEntry "Intel(R) VTune(TM) Amplifier XE 2013 for Windows*": Check object with id {30AAA322-96C3-48CD-AEE6-F27E0D7A3577} [t1410 2015.02.24 16.04.08 0000063a] [context]: INFO: MSIComponentCodeUpgradeEntry "Intel(R) VTune(TM) Amplifier XE 2013 for Windows*": VerifyVersionRange [t1410 2015.02.24 16.04.08 0000063b] [context]: INFO: MSIComponentCodeUpgradeEntry "Intel(R) VTune(TM) Amplifier XE 2013 for Windows*": version range is undefined, therefore any version is acceptable [t1410 2015.02.24 16.04.08 0000063c] [wi_product]: INFO: Loading msi begin [t1410 2015.02.24 16.04.08 0000063d] [wi_product]: INFO: Looking for INSTALLPROPERTY_PRODUCTNAME [t1410 2015.02.24 16.04.08 0000063e] [wi_product]: INFO: [t1410 2015.02.24 16.04.08 0000063f] [wi_product]: INFO: analize_package completed [t1410 2015.02.24 16.04.08 00000640] [msistd]: INFO: Internal call: error code: 1605 (This action is only valid for products that are currently installed. ), call: MsiOpenProduct( product.c_str(), &session ), function:msistd::CInstaller::OpenProduct, file:sources\stdInstallLib.cpp, line:1045 [t1410 2015.02.24 16.04.08 00000641] [wi_product]: INFO: analize_product_code completed [t1410 2015.02.24 16.04.08 00000642] [wi_product]: INFO: Loading msi end [t1410 2015.02.24 16.04.08 00000643] [wi_product]: WARNING: Failed to create session object: [t1410 2015.02.24 16.04.08 00000644] [context]: WARNING: InfoWindowsInstaller: could not execute query [t1410 2015.02.24 16.04.08 00000645] [context]: INFO: ComponentInfo: could not find any actual info object [t1410 2015.02.24 16.04.08 00000646] [context]: ERROR: Attempt to create component with undefined Id - input info isn't defined or doesn't have Id or Id() is empty [t1410 2015.02.24 16.04.08 00000647] [bind_script]: ERROR: Scripting error: [t1410 2015.02.24 16.04.08 00000648] [bind_script]: ERROR: Uncaught TypeError: Cannot call method 'Id' of undefined [t1410 2015.02.24 16.04.08 00000649] [bind_script]: ERROR: C:\trash\vtune-install\config\base\upgrade3.js [t1410 2015.02.24 16.04.08 0000064a] [bind_script]: ERROR: Line: 452: this.Log(" found prod id = \"" + cmp.Id() + "\" name = \"" [t1410 2015.02.24 16.04.08 0000064b] [bind_script]: ERROR: [t1410 2015.02.24 16.04.08 0000064c] [context]: ERROR: Exception handled calling mediaconfig.Go [t1410 2015.02.24 16.04.08 0000064d] [context]: INFO: MICL script execution complete. Thank you.
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Employee
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I recall there was an old dependency for old product - some system lacks of Microsoft* Script, so cannot install old product. Not sure for current product.

Did you use administrator privilege to install the tool? Can you install other product, for example, Intel? Composer XE 2015 without problem?

What is your operation system?

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Beginner
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"Did you use administrator privilege to install the tool?" -- Yes, I tried both ways, same result.

"Can you install other product, for example, Intel? Composer XE 2015 without problem?" -- I just tried installing composer. I didn't let it complete but it looked like it was working fine.


"What is your operation system?" -- I'm running 64 bit Windows 7 SP 1 inside Parallels on OS X.

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Employee
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 I just tried installing composer. I didn't let it complete but it looked like it was working fine.

Probably you installed prior composer and it is allowed to install multiple versions of composer...maybe your prior composer works, or some components of current composer installed fine. It was NOT allowed to install multiple vtune versions, installer of vtune will try to uninstall prior vtune, but it will fail if vtune contents are removed manually from system, but tool installation info remained. The idea is to use such installer cleanup tool to find/remove old VTune product info then install new one, if you cannot use "Uninstall a product" from Control Panel.

If you have no problem to install other tools which was never installed before, it is not the vtune problem. Do you have problem to install vtune in other machine?

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Beginner
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I've never installed composer before, just vTune. I suspect you're right about the previous version (2013 update 9) of vTune interfering with the installation, but I'm not sure how to fully clean in up. I've used the uninstall option from the control panel and deleted the folder from "c:\program file(x86)\Intel".

Maybe if I can dig up an old 2013 installer

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Highlighted
Employee
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You might get support from Microsoft* directly for dealing with corrupted register keys associated the product, here is for your reference.   

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Beginner
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I think it's very unlikely that the registry is corrupted. More likely, some existing (not-corrupted) data in the registry is confusing the installer.

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Employee
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Brock P. wrote:

I think it's very unlikely that the registry is corrupted. More likely, some existing (not-corrupted) data in the registry is confusing the installer.

It is hard to say, you may try to use 2013 vesrions' installer to uninstall it first, if it doesn't work, then use the tool to clean up prior product info.

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Beginner
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Do you know where I can get a 2013 installer? I googled for it but failed to find it.

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Highlighted
19 Views

Hello Brock P. - Can you please send me the following:

%TEMP%\MSI*.log
%TEMP%\parallel*.log
Entire contents of %TEMP%\pset*

**You can use a private message if you like. 

**This might better served in the install and licensing forum:

https://software.intel.com/en-us/forums/intel-software-development-products-download-registration-li...

 

 

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If you prefer, for secure communications with the VTune Amplifier XE support staff, you can always submit your problem to Intel(R) Premier Support.

https://premier.intel.com/
 
It's free, secure technical support.

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Beginner
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I did start with the premier support, but they directed me here. I'll send you the requested information in a private message.

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Highlighted
Employee
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Brock P. wrote:

Do you know where I can get a 2013 installer? I googled for it but failed to find it.

Searching google is not right way to get 2013 version, you have to access https://registrationcenter.intel.com/RegCenter/Register.aspx and login with your registered mail box with password.

https://registrationcenter.intel.com/RegCenter/Download.aspx?productid=2212 is VTune(TM) Amplifier XE product for downloading (if you have registered the product), you can select 2013 version for uninstallation purpose.

vtune_2013.png

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