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Installation failed on linux

Shuja-ur-Rehman_B_
Beginner
‎04-14-2016 09:15 AM
764 Views

Hi

I am trying to install vtune but installation is getting failed and here is the output from end in the log file.

...

1460650111 - : env_set_string_internal: key "ChklicIntel64" with value "/root/shuja/Performance Tunning/vtune/vtune_amplifier_xe_2016_update2/./pset/32e/../tools/chklic.x64" (length 100)
1460650111 - : env_set_string_internal: key "FeatureName" with value "PerfAnl |  PerfAnlMID" (length 21)
1460650111 - : env_set_string_internal: key "MapFileDir" with value "/root/shuja/Performance Tunning/vtune/vtune_amplifier_xe_2016_update2/./pset/32e/../" (length 84)
1460650111 - : env_set_string_internal: key "activation" with value "139919521670640" (length 15)
1460650111 - : get_chklic_value: result is /root/shuja/Performance Tunning/vtune/vtune_amplifier_xe_2016_update2/./pset/32e/../tools/chklic.x64
1460650111 - : activation_check_chklic: something wrong with chklic for NDA Add-on component, error code is -1
1460650111 - : env_set_string_internal: key "ChklicIA32" with value "/root/shuja/Performance Tunning/vtune/vtune_amplifier_xe_2016_update2/./pset/32e/../tools/chklic.x32" (length 100)
1460650111 - : env_set_string_internal: key "ChklicIntel64" with value "/root/shuja/Performance Tunning/vtune/vtune_amplifier_xe_2016_update2/./pset/32e/../tools/chklic.x64" (length 100)
1460650111 - : env_set_string_internal: key "FeatureName" with value "PerfAnl |  PerfAnlMID" (length 21)
1460650111 - : env_set_string_internal: key "MapFileDir" with value "/root/shuja/Performance Tunning/vtune/vtune_amplifier_xe_2016_update2/./pset/32e/../" (length 84)
1460650111 - : env_set_string_internal: key "activation" with value "139919521671344" (length 15)
1460650111 - : get_chklic_value: result is /root/shuja/Performance Tunning/vtune/vtune_amplifier_xe_2016_update2/./pset/32e/../tools/chklic.x64
1460650111 - : activation_check_chklic: something wrong with chklic for Uninstaller component, error code is -1
1460650111 - : env_set_string_internal: key "ACTIVATION_PASSED_TOOLS_CHECK" with value "no" (length 2)
1460650111 - : activation_check_chklic: finish
1460650111 - : LIActionGeneric::run: action: activation_check_tools_action
1460650111 - : dump_debug_info: gui_inst, activation, activation_check_tools, _out_

1460650111 - : LIStep::execute: execution is interrupted by jump
1460650111 - : layer::execute: finalizing layer activation
1460650111 - : LILayer(): finalize execution
1460650111 - : env_set_string_internal: key "ACTIVATION_PASSED_TOOLS_CHECK" with value "no" (length 2)
1460650111 - : layer::execute: initializing layer amplifier
1460650111 - : LILayer(): init execution
1460650111 - : layer::execute: finalizing layer amplifier
1460650111 - : LILayer(): finalize execution
1460650111 - : layer::execute: initializing layer cluster_install
1460650111 - : LILayer(): init execution
1460650111 - : layer::execute: finalizing layer cluster_install
1460650111 - : LILayer(): finalize execution
1460650111 - : layer::execute: initializing layer mpss
1460650111 - : LILayer(): init execution
1460650111 - : layer::execute: finalizing layer mpss
1460650111 - : LILayer(): finalize execution
1460650111 - : layer::execute: initializing layer phonehome
1460650111 - : LILayer(): init execution
1460650111 - : layer::execute: finalizing layer phonehome
1460650111 - : LILayer(): finalize execution
1460650111 - : layer::execute: initializing layer product_is_running
1460650111 - : LILayer(): init execution
1460650111 - : layer::execute: finalizing layer product_is_running
1460650111 - : LILayer(): finalize execution
1460650111 - : layer::execute: initializing layer pset_user_stat
1460650111 - : LILayer(): init execution
1460650111 - : layer::execute: finalizing layer pset_user_stat
1460650111 - : LILayer(): finalize execution
1460650111 - : layer::execute: initializing layer signing
1460650111 - : LILayer(): init execution
1460650111 - : layer::execute: finalizing layer signing
1460650111 - : LILayer(): finalize execution
1460650111 - : layer::execute: initializing layer sysreq
1460650111 - : LILayer(): init execution
1460650111 - : layer::execute: finalizing layer sysreq
1460650111 - : LILayer(): finalize execution
1460650111 - : LIStep::getReturnPoint: return point of _start_ is activation_check_tools_action:1
1460650111 - : LIStep::getReturnPoint: return point of _start_ is activation_check_tools_action:1
1460650111 - : LISequence::execute: starting execution of step 0
1460650111 - : LIStep::getReturnPoint: return point of _start_ is activation_check_tools_action:1
1460650111 - : LIStep::execute: EXECUTING STEP _start_ FROM activation_check_tools_action

1460650111 - : dump_debug_info: gui_inst, _start_, , activation_check_tools_action

1460650111 - : LIActionGeneric::run: action: activation_check_tools_action
1460650111 - : LIActionGeneric::run: resetting next transition
1460650111 - : cond_is_true: condition is ${ACTIVATION_PASSED_TOOLS_CHECK} = no, result is 1
1460650111 - : dump_debug_info: gui_inst, _start_, , package_error_action

1460650111 - : env_set_string_internal: key "INSTALLATION_COMPLETE" with value "error" (length 5)
1460650111 - : env_set_string_internal: key "PSET_EXIT_CODE" with value "2" (length 1)
1460650118 - : LIActionGeneric::run: action: package_error_action
1460650118 - : dump_debug_info: gui_inst, _start_, , _finish_

1460650118 - : LIStep::execute: execution is interrupted by jump
1460650118 - : LISequence::execute: aborted in regular step
1460650118 - : LIStep::setReturnPoint: set return point to prepare_complete_action
1460650118 - : LIStep::getReturnPoint: return point of _finish_ is prepare_complete_action:-1
1460650118 - : LISequence::execute: starting execution of step 6
1460650118 - : LIStep::getReturnPoint: return point of _finish_ is prepare_complete_action:-1
1460650118 - : LIAction::setNextTransition: -1
1460650118 - : LIStep::resetReturnPoint: complete
1460650118 - : LIStep::execute: EXECUTING STEP _finish_ FROM prepare_complete_action

1460650118 - : dump_debug_info: gui_inst, _finish_, , prepare_complete_action

1460650118 - : LIActionGeneric::run: action: prepare_complete_action
1460650118 - : cond_is_true: condition is ${INSTALLATION_COMPLETE} = abort, result is 0
1460650118 - : cond_is_true: condition is ${INSTALLATION_COMPLETE} = abort, result is 0
1460650118 - : cond_is_true: condition is ${INSTALLATION_COMPLETE} = warning, result is 0
1460650118 - : cond_is_true: condition is ${INSTALLATION_COMPLETE} = warning, result is 0
1460650118 - : cond_is_true: condition is ${INSTALLATION_COMPLETE} = error, result is 1
1460650118 - : env_set_string_internal: key "finish_title" with value "Setup failed" (length 12)
1460650118 - : cond_is_true: condition is ${INSTALLATION_COMPLETE} = error, result is 1
1460650118 - : env_set_string_internal: key "complete_desc" with value "Setup failed!<br>
<br>
Please see "/tmp/intel.pset.root.linux_ldqp.site_04.14.18.08.28.2016.log" for details.
" (length 110)
1460650118 - : cond_is_true: this is a logic token. Execute already collected condition
1460650118 - : cond_is_true: result of the previosly collected condition is 1
1460650118 - : cond_is_true: condition is ${INSTALLATION_COMPLETE} = error OR ${INSTALLATION_COMPLETE} = abort OR ${PSET_MODE} = uninstall OR ${PSET_MODE} = repair OR ${PSET_MODE} = modify OR ( ${PSET_MODE} = install AND ${ACTIVATION_PASSED_TOOLS_CHECK} != yes ) OR download_only OR PSET_ROLLBACK, result is 1
1460650118 - : env_set_string_internal: key "finish_help_url_l_text" with value "" (length 0)
1460650118 - : cond_is_true: condition is ${PSET_EXIT_CODE} = ${PSET_EXIT_CODE_CANCEL} AND download_only, result is 0
1460650118 - : env_set_string_internal: key "CONTINUE_WITH_OPTIONAL_ERROR" with value "yes" (length 3)
1460650118 - : cond_is_true: condition is ! CONTINUE_WITH_INSTALLDIR_OVERWRITE, result is 0
1460650118 - : dump_debug_info: gui_inst, _finish_, , _finish_

1460650118 - : LIStep::execute: execution is interrupted by dialog_gui
1460650118 - : LISequence::execute: interrupted in regular step
1460650118 - : cond_is_true: condition is NOT download_only, result is 1
1460650118 - : cond_is_true: condition is ${PSET_MODE} = install OR ${PSET_MODE} = modify, result is 1
1460650118 - : cond_is_true: this is a logic token. Execute already collected condition
1460650118 - : cond_is_true: result of the previosly collected condition is 1
1460650118 - : cond_is_true: condition is ${PHONEHOME_SKIP} != yes AND NOT download_only AND ${PSET_MODE} = install, result is 1
1460650118 - : LIScenario::loadTranslation: Detected language 'POSIX'
1460650118 - : env_set_string_internal: key "TOTAL_STEPS" with value "8" (length 1)
1460650118 - : env_set_string_internal: key "SUITE_DESCRIPTION" with value "Intel(R) VTune(TM) Amplifier XE is an advanced performance and thread profiler targeted for optimizing serial and parallel performance of C, C++, Fortran, Assembly and Java* applications on Linux* OS. <br><br>The Intel installation wizard will install the Intel(R) VTune(TM) Amplifier XE to your system.  <br>The installation process includes:<br>1) The choice to evaluate or activate your product<br>2) Customizable selection of installation components<br>3) Activation of support subscription (included with your installation)<br><br>Why activate your support subscription?<br>Support services start from the time you install your support subscription.  Help us to help you by activating your support account now so we may keep you apprised of updates, upgrades, and other important product announcements." (length 807)
1460650118 - : LIDialog::initializePage: started for _finish_
1460650118 - : env_set_string_internal: key "CURRENT_DIALOG" with value "_finish_" (length 8)
1460650118 - : env_set_string_internal: key "PSET_USER_STAT_VISITED_DIALOGS" with value "\"_finish_\"" (length 12)
1460650118 - : remove_newlines: got [Intel(R) VTune(TM) Amplifier XE 2016 Update 2]
1460650118 - : remove_newlines: return [Intel(R) VTune(TM) Amplifier XE 2016 Update 2]
1460650118 - : LIStep::resetReturnPoint: complete
1460650118 - : LIDialog::initializePage: finished
1460650298 - : sigint_handler: 2 signot has been got

Can anybody let me know the solution?

Thanks

Shuja

 

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Ekaterina_L_Intel
Employee
‎04-14-2016 10:12 AM
764 Views

Hello Shuja,

From the provided log snippet we can only say that something went wrong with the product activation.

To expore it further can you please provide below info:

1) The all logs below (please pack them and attach as tar.gz to this forum thread):

    /tmp/intel.issa.*

     /tmp/intel.pset.*

     /tmp/intel.ism.*

2) OS and kernel version? 32 or 64 bit? 

3) What is the latest dialog you see before the install fails?

 

Regards, Katya

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