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Intel ProviderDataHelper Service Stopped working in Windows 11

JJEnvy
Novice
6,520 Views

I have an HP Envy x360 laptop with Windows 11 Home 23H2, all Windows Updates current.  I apologize if this question is posted to the wrong Location--I have NO IDEA which one is appropriate for this.  If you have the ability TO MOVE IT WHERE IT BELONGS, please do so, thank you.

Since 6/24/2024, I see 13 instances of subject error in Windows Reliability Monitor under Critical Events.

1. What is it?  2. Why is it happening and,  3. Can you get it fixed?  The last time it appeared, 7/14/2024, 8:35 AM, Windows Reliability Monitor Problem Details shows this--see below.

4. Could subject error be related to a different error I often see, Intel Connectivity Network Service Stopped working?  That error SOMETIMES--BUT NOT ALWAYS--happens at the same time as subject error.

Source
Intel ProviderDataHelper Service

Summary
Stopped working

Date
‎7/‎14/‎2024, 8:35 AM

Status
Report sent

Description
Faulting Application Path: C:\Windows\System32\drivers\Intel\ICPS\IntelProviderDataHelperService.exe

Problem signature
Problem Event Name: BEX64
Application Name: IntelProviderDataHelperService.exe
Application Version: 3.1024.606.10
Application Timestamp: 6661efdd
Fault Module Name: IntelProviderDataHelperService.exe
Fault Module Version: 3.1024.606.10
Fault Module Timestamp: 6661efdd
Exception Offset: 000000000006fb51
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 7a9f
Additional Information 2: 7a9fda85148d85c72b3a706b48549d92
Additional Information 3: b72f
Additional Information 4: b72fc46370f1b9cf2b21d9d46766fe44

Extra information about the problem
Bucket ID: a4cb964974aec91e354623d996bbd432 (1532952140609999922)

1 Solution
yuzhang3_intel
Moderator
6,459 Views

It looks like the issue is related to wireless, which is outside the scope of the analyzer forum. The Intel wireless forum below has a similar discussion on the same issue. You can log in to the forum to ask for help.

https://community.intel.com/t5/Wireless/IntelProviderDataHelperService-exe-error-message/td-p/1611190

View solution in original post

2 Replies
yuzhang3_intel
Moderator
6,460 Views

It looks like the issue is related to wireless, which is outside the scope of the analyzer forum. The Intel wireless forum below has a similar discussion on the same issue. You can log in to the forum to ask for help.

https://community.intel.com/t5/Wireless/IntelProviderDataHelperService-exe-error-message/td-p/1611190

JJEnvy
Novice
6,429 Views

@yuzhang3_intel, thank you for your advice.  Based on the info I found there, and because my laptop is for home use (not business), I uinstalled ICPS.  I suspect it wasn't necessary to have ICPS on my laptop.  Thank you again.

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