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Samuel_G_
Beginner
78 Views

Trusted Storage error installing on OS X

I got the following error trying to install the OS X client:

"Unable to init Trusted Storage. Please contact the support team to resolve this issue."

 

I am on OS X 10.12 (Sierra).

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3 Replies
78 Views

Hello,

This is an issue in trial activation, we are working on a fix.

To workaround please do the following:

1) Go to the directory with mapped VTune Amplifier install:

   cd /Volumes/vtune_amplifier_xe_2017/Intel\ VTune\ Amplifier\ XE\ 2017.app/Contents/MacOS/../Resources/pset/activation_service32e/

2) Run the Trusted Storage initialization script right from the directory and wait for its completion:

   sudo ./run_install_fnps.sh

3) Now you can run install as before and choose evaluation option. It should work now.

Let know if it helps?

Regards, Katya

Samuel_G_
Beginner
78 Views

Yes, it worked, thanks!

78 Views

Good. Thanks for letting us know!

Regards, Katya

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