Unrecognized Processor on VTune 2024.0 and 12400f

[BloodStainedCrow]

VTune version: 2024.0.0

Windows version: 10.0.19045 22H2

Processor: i5-12400

Vtune gives me the error that my Processor cannot be recognized. Reinstalling VTune did not fix this issue:

Some error tell me to check that all drivers are installed correctly, which succeeds:

PS C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64> ./amplxe-sepreg.exe -s
Checking sepdrv5 driver path...OK
Checking sepdrv5 service...
Driver status: the sepdrv5 service is running
Checking sepdal driver path...OK
Checking sepdal service...
Driver status: the sepdal service is running
Checking socperf3 driver path...OK
Checking socperf3 service...
Driver status: the socperf3 service is running
Checking vtss driver path...OK
Checking vtss service...OK
PS C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64>

[BloodStainedCrow]

Running sep.exe -version yields:

PS C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64> .\sep.exe -version
Sampling Enabling Product Version: 5.43  built on Nov  1 2023 22:56:57
SEP Driver Version: 5.43  (public)
PAX Driver Version: 1.0
Platform type: 0
CPU name: Unknown
PMU:
Driver configs: Maskable Interrupt, OFFCORE OFF (by OS security), REGISTER CHECK ON
Virtualization platform: Host VM on Hyper-V with VBS enabled
Copyright(C) 2007 Intel Corporation. All rights reserved.
PS C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64>

[Rahila_T_Intel]

Hi,

Thank you for posting in Intel communities.

We are working on this internally and will share you the updates.

Thanks

[Rahila_T_Intel]

Hi,

Please let us know whether you are trying on Virtual machine?

Thanks

[Rahila_T_Intel]

Hi,

Hope you are doing well.

Sorry to inform you that the current SEP/EMON version does not support Alderlake i5. 

The support for this processor is targeted for the next release.

Thanks

[Rahila_T_Intel]

Hi,

Could you please confirm whether we can close this case?

Thanks