- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I recently installed Intel Parallel Studio XE and when I try to do Hotspot analysis on the shipped example, I get the following error message after it has successfully completed the run:-
Failed to finalize results... Please re-run the application...
Well, I have re-run the application a number of times but to no avail. What surprises me is that the Evaluation version of the Studio was working fine!
Oh, OS is Windows XP Professional and MS Visual Studio 2008 running on iMac through Parallel Virtual Machine.
Any ideas Mr Brown Belt?!
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Faramarz,
Thank you for posting to this forum about
the behavior you have experienced. Can
you clarify a few things and provide additional information about the problem?
- You mentioned using the shipped example. Is it the Tachyon sample or one of the other samples?
- In the Analysis type tab if you click
re-resolve, what is the behavior? Does
the behavior change?
- Are you running analysis inside of
Visual Studio? If you run the analysis
outside of Visual Studio, does the behavior change?
- Are you running as Administrator?
- Are you able to run lightweight
hotspots on the sample application?
If the behavior persists, can you:
- Provide / attach a screen shot of the
error message?
- Provide the Intel VTune Amplifier XE
command line being ran? You can obtain
the command line from Intel VTune Amplifier GUI Analysis Summary tab > and
click on the Get Command Line button.
- Run / attach the feedback report to the
forum thread. This
report will provide us with information about the system to further trouble
shoot the root cause. To run the report
from the command line:
amplxe-feedback
-create-bug-report report
This will create the report
file in the current directory. Make sure
you can write to the current directory or specify a directory that is writable.
This information will help us trouble
shoot the behavior and reduce the scope of the problem.
You may wish to make the tread reply
private when attaching the feedback report to the forum.
- Rob
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Rob,
1. Yes, it is the Tachyon sample. Although, I get the same failure with any other program that I've written myself. So, I don't believe the problem has anything to do with what program is being analysed.
2. I am running the analysis inside Visual Studio 2008 on Windows XP Professional 32-bit.
3. I compiled with both Visual C++ and Composer compilers. This did not make any difference.
4. I am running the analysis as Administartor.
5. The failure happens whether I do hotspot, concurrency, lightweight hotspot analyses.
6. I did not notice this behaviour in the 30-day free trial version of Parallel Studio XE installed and run on the exact same machine/OS/Visual Studio.
7. I might be completely off the mark, but it looks as though once the analysis is successfuly completed and created a trace file, the data collection process starts off immediately after and such the OS has not had chance to write the trace file completely. Because, data collection phase starts and half way through it fails unexpectedly. (This is just a complete conjecture on my part.)
8. The failure is persistent and repeatable. The error message is exactly as described in my initial posting with no other additional information. The error is as follows:-
Analysis is completed successfully.
The result file is successfully created and added to the project find_hotspots.
Failed to finalize the result.
The result you are opening is empty. This may be caused by error during the data collection. Try to re-run the analysis.
Also, the same thing happens when running Lightweight Hotspots analysis. The error message below is issued:
Collection failed
Collection failed. The data cannot be displayed.
Error: Failed to create tb6 file because 0 samples were collected.
Hope this has given you enough details to pinpoint the problem. Searching in the knowledge base, I did see that other people have had the exact problem - but as far as I could see no final resolution had been offered.
Thanks,
Faramarz
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Faramarz,
Since no analysis types are working on any simple
applications and you mentioned that this was working before, I suspect that
there may be either an incomplete installation or a situation where multiple installations
are conflicting with each other. Another
possibility may be that there was some other change / update to the system that
is causing a conflict or missing or corrupt element.
I am assuming that this is not a virtualized system or
other such configuration but a normal set up. Let me know if this is not the case.
Are you able to run an analysis of any application
outside of Visual Studio. First attempt
to run an analysis using the stand alone GUI for Amplifier as an example. Another test, just in case, is to run an analysis
from the command prompt and not within Visual Studio. Let me know if the behavior is different.
The feedback report as previously described may tell us
a bit more about what might be going on.
Another method may be to check the install logs if available.
1) In the %TEMP% directory (like C:\Users\
2) In %TEMP% directory there should be the following
files, please zip them too:
PSXE2011.Log_issa.log
PSXE2011.Log
PSXE2011.Log_pset.log
HELPCONTENTSETUP.log
RegUpdater.log
Another option may be to attempt an uninstall and reinstall of the product to see if the behavior changes.
Sincerely,
Rob
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Below is the content of my C:\Program Files\Intel. There seems to be 2 of everything. I had installed the evaluation version (30-day trial). I believe I installed it correctly. Then I installed the licensed version. So, if you think this is the root cause of the problem, how do I safely uninstall the unwanted version? Which one should I be uninstalling and how? The drop down menu from the Apps do not give me the option to uninstall.
Also, as I mentioned before, I am running this under a virtual machine (Parallel on iMac) with Windows XP Professional. But this did not seem to adversely affect the trial version.
Just one other thing, do I not get one year Intel Premier Support with this product as is indicated in the brochures?
Volume in drive C has no label.
Volume Serial Number is F057-6309
Directory of C:\Program Files\Intel
30/09/2011 22:25
30/09/2011 22:25
22/09/2011 23:18
22/09/2011 23:38
22/09/2011 23:44
30/09/2011 22:25 0 content
22/09/2011 23:45
22/09/2011 23:22
22/09/2011 23:22
22/09/2011 23:23
23/09/2011 00:02
23/09/2011 00:03
22/09/2011 23:07
22/09/2011 23:47
22/09/2011 23:24
22/09/2011 23:24
1 File(s) 0 bytes
15 Dir(s) 95,497,949,184 bytes free
Kind regards,
Faramarz
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Faramarz,
At this point I am not
certain the cause of the behavior. Running
in a virtual environment on a MAC may be problematic. The release notes for the product outline
supported operating system and environments.
Typically, to uninstall the product, one would use the Windows uninstaller
via the Windows Control Panel.
To trouble shoot this
further, we need to look at the feedback report and other logging as described
in the prior post. If you can provide
that , we can see what might be occurring.
Since you have a current license for the product, you may wish to open a
Premier support case. However, you can
also attach to the forum, but make the post private if you wish the attachments
to be private.
In regards to Premier
support we may need to know more about the purchase which we would want to do
only in a private forum. In this case,
you can make the forum private. When you
purchased the license, you should have received an email with your serial
number. Typically the subject of the
email is similar to Thank you for purchasing the followed by the product
name. In that email, there are
instructions about how to register your product and also obtain access to
Premier technical support https://premier.intel.com/.
If you have questions,
concerns, need assistance opening a Premier support case, etc., let me know.
Sincerely,
Rob
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page