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Novice
390 Views

VTune/SystemStudio issue: emon.exe: Unsupported architecture type

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emon.exe: Unsupported architecture type

I have VTune 2020 (Update 1) and my windows 10 is latest version. I am NOT running under hypervisor. My CPU is 10th gen core i7 10875H.

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wmic cpu get Description:

Intel64 Family 6 Model 165 Stepping 2

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emon.exe -version:

Unsupported architecture type

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sep.exe -version: 

Sampling Enabling Product version: 5.16 built on Mar 19 2020 17:01:08
SEP User Mode Version: 5.16
SEP Driver Version: 5.16 (public)
PAX Driver Version: 1.0
Platform type: 0
CPU name: Unknown
PMU:
Driver configs: Maskable Interrupt, MULTI PEBS OFF (tracepoints not accessible)

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Employee
315 Views

Hi,

Comet Lake support coming in 2020 U2 release.

Sorry for inconvenience, Kirill

 

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8 Replies
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Moderator
365 Views

Hi Iman,


Thanks for reaching out to us.

We are forwarding this case to Subject Matter Experts. They will get back to you soon on this.


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Highlighted
Moderator
317 Views

Hi,


Could you please let us know whether you have a valid license?


Thanks



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Highlighted
Employee
316 Views

Hi,

Comet Lake support coming in 2020 U2 release.

Sorry for inconvenience, Kirill

 

View solution in original post

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Novice
302 Views
I do.
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Highlighted
Moderator
284 Views

Hi,


As you have a valid license, could you please raise a ticket on online service center they would be able to provide you immediate support on this issue. You could reach online service center at the below URL.

https://supporttickets.intel.com


Thanks



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Moderator
242 Views

Hi,


Could you please let us know if we can close this case?


Thanks



Highlighted
Novice
235 Views
You can. It is fixed in the new update, thank you.
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Moderator
232 Views

Hi,


Thanks for the confirmation. We are closing this case. Please raise a new thread if you have any further queries.


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