VTune/SystemStudio issue: emon.exe: Unsupported architecture type

[iman_shz]

emon.exe: Unsupported architecture type

I have VTune 2020 (Update 1) and my windows 10 is latest version. I am NOT running under hypervisor. My CPU is 10th gen core i7 10875H.

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wmic cpu get Description:

Intel64 Family 6 Model 165 Stepping 2

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emon.exe -version:

Unsupported architecture type

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sep.exe -version: 

Sampling Enabling Product version: 5.16 built on Mar 19 2020 17:01:08
SEP User Mode Version: 5.16
SEP Driver Version: 5.16 (public)
PAX Driver Version: 1.0
Platform type: 0
CPU name: Unknown
PMU:
Driver configs: Maskable Interrupt, MULTI PEBS OFF (tracepoints not accessible)

[iman_shz]

I have VTune 2020 (Update 1) and my windows 10 is latest version. I am NOT running under hypervisor. My CPU is 10th gen core i7 10875H.

--------------------------------

wmic cpu get Description:

Intel64 Family 6 Model 165 Stepping 2

--------------------------------

emon.exe -version:

Unsupported architecture type

--------------------------------

sep.exe -version: 

Sampling Enabling Product version: 5.16 built on Mar 19 2020 17:01:08
SEP User Mode Version: 5.16
SEP Driver Version: 5.16 (public)
PAX Driver Version: 1.0
Platform type: 0
CPU name: Unknown
PMU:
Driver configs: Maskable Interrupt, MULTI PEBS OFF (tracepoints not accessible)

[ChithraJ_Intel]

Hi Iman,

Thanks for reaching out to us.

We are forwarding this case to Subject Matter Experts. They will get back to you soon on this.

[AthiraM_Intel]

Hi,

Could you please let us know whether you have a valid license?

Thanks

[iman_shz]

I do.

[Kirill_U_Intel · Accepted solution]

Hi,

Comet Lake support coming in 2020 U2 release.

Sorry for inconvenience, Kirill

[AthiraM_Intel]

Hi,

As you have a valid license, could you please raise a ticket on online service center they would be able to provide you immediate support on this issue. You could reach online service center at the below URL.

https://supporttickets.intel.com

Thanks

[AthiraM_Intel]

Hi,

Could you please let us know if we can close this case?

Thanks

[iman_shz]

You can. It is fixed in the new update, thank you.

[AthiraM_Intel]

Hi,

Thanks for the confirmation. We are closing this case. Please raise a new thread if you have any further queries.