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VTune/SystemStudio issue: emon.exe: Unsupported architecture type

iman_shz
Novice
1,029 Views
emon.exe: Unsupported architecture type

I have VTune 2020 (Update 1) and my windows 10 is latest version. I am NOT running under hypervisor. My CPU is 10th gen core i7 10875H.

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wmic cpu get Description:

Intel64 Family 6 Model 165 Stepping 2

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emon.exe -version:

Unsupported architecture type

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sep.exe -version: 

Sampling Enabling Product version: 5.16 built on Mar 19 2020 17:01:08
SEP User Mode Version: 5.16
SEP Driver Version: 5.16 (public)
PAX Driver Version: 1.0
Platform type: 0
CPU name: Unknown
PMU:
Driver configs: Maskable Interrupt, MULTI PEBS OFF (tracepoints not accessible)

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1 Solution
Kirill_U_Intel
Employee
954 Views

Hi,

Comet Lake support coming in 2020 U2 release.

Sorry for inconvenience, Kirill

 

View solution in original post

8 Replies
ChithraJ_Intel
Moderator
1,004 Views

Hi Iman,


Thanks for reaching out to us.

We are forwarding this case to Subject Matter Experts. They will get back to you soon on this.


AthiraM_Intel
Moderator
956 Views

Hi,


Could you please let us know whether you have a valid license?


Thanks



iman_shz
Novice
941 Views
Kirill_U_Intel
Employee
955 Views

Hi,

Comet Lake support coming in 2020 U2 release.

Sorry for inconvenience, Kirill

 

AthiraM_Intel
Moderator
924 Views

Hi,


As you have a valid license, could you please raise a ticket on online service center they would be able to provide you immediate support on this issue. You could reach online service center at the below URL.

https://supporttickets.intel.com


Thanks



AthiraM_Intel
Moderator
881 Views

Hi,


Could you please let us know if we can close this case?


Thanks



iman_shz
Novice
874 Views
You can. It is fixed in the new update, thank you.
AthiraM_Intel
Moderator
871 Views

Hi,


Thanks for the confirmation. We are closing this case. Please raise a new thread if you have any further queries.


Reply