VTune performance-snapshot crashes with "Assertion failed: res != TPSS_FALSE"

[Borys_Minaiev]

Hi!

On my machine both "performance-snapshot" and "memory access" crashes with:

Assertion failed: res != TPSS_FALSE
file: vcs/perfrun1/plugins/system/src/benchmark.cpp:758

Other types of collections work fine. 

Attached self-checker-report, which shows failures. OS is Ubuntu 21.10.

Sampling drivers are loaded correctly:

$ ./insmod-sep -q
pax driver is loaded and owned by group "vtune" with file permissions "660".
socperf3 driver is loaded and owned by group "vtune" with file permissions "660".
sep5 driver is loaded and owned by group "vtune" with file permissions "660".

socwatch driver is loaded and owned by group "vtune" with file permissions "660".

vtsspp driver is loaded and owned by group "vtune" with file permissions "660".

Probably something is wrong with my environment, but I have no idea where to look at. 

Any ideas how to fix it?

[Rahila_T_Intel]

Hi,

Thank you for posting in Intel Communities.

We tried the same in Ubuntu 21.10 using VTune 2022.1.0. We were able to run all the applications successfully. Attaching the screenshot of self checker for your reference.

Could you please uninstall and install the VTune and try to run the same again.

If the issue still persist please let us know.

Thanks

[Borys_Minaiev]

I tried to reinstall VTune (even used newer version 2022.2.0-nda), but still saw the same assertion (but with a little bit different line number now):

  Assertion failed: res != TPSS_FALSE
  file: vcs/perfrun1/plugins/system/src/benchmark.cpp:747

Attached new self-checker log file if it could help to understand the problem.

Also what is the correct way of uninstalling VTune? I just run "sudo rm -rf /opt/intel/oneapi/" - not sure if VTune also stores additional information somewhere. 

[Rahila_T_Intel]

Hi,

We could see that you are using nda version of VTune. Please let us know whether you have priority support ?

Thanks

[Borys_Minaiev]

No, I don't have a priority support.

Nda version was downloaded automatically by the installer, I haven't done anything special to get it. Initial failure was on usual 2022.01 version.

[Rahila_T_Intel]

Hi,

We are working on this internally. we will get back to you as soon as we get an update

Thanks

[Rahila_T_Intel]

Hi,

Could you please share the link from where you downloaded the VTune.

We could see that you got nda version. Those who got nda version will have priority support and those can raise ticket in https://software.intel.com/content/www/us/en/develop/support/priority-support.html 

Thanks

[Rahila_T_Intel]

Hi,

We have not heard back from you. We hope that you got some clarity regarding the query which you raised. Could you please give us an update ?

Thanks

[Rahila_T_Intel]

Hi,

We have not heard back from you. We hope that you got some clarity regarding the query which you raised. Could you please give us an update ?

Thanks

[Borys_Minaiev]

Hey!

Sorry, it's been a while since I posted this question, so unfortunately I don't remember which link I used to download the installer.

Since then I have already updated my Ubuntu to version 22.04 and reinstalled a bunch of software (including VTune). Some of it helped and currently VTune works fine for me, so I can't help with reproducing this error anymore. 

Anyway, thanks for investigating!

[Rahila_T_Intel]

Hi,

Thanks for the update.

Please let us know if we can go ahead and close this case.

Thanks

[Borys_Minaiev]

Sure, go ahead!

[Rahila_T_Intel]

Hi,

Thanks for the confirmation. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

Thanks